Appointment & Pre-Registration Clerk – Patient Access

Swansea Bay University Health Board; Briton Ferry; On-site; GBP 18,000 - 22,000; Full time

Job summary

Swansea Bay University Health Board invites applications for an Appointment Booking/Pre-registration Clerk at our Headquarters in Baglan. You will deliver a professional appointment booking service, support clinics and waiting lists, and provide courteous patient and staff support.

The role requires excellent communication, strong administrative skills, and the ability to work flexibly in a busy team. This is a fixed-term 12-month position with Welsh language desirable.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Experience using booking systems and Microsoft Office applications.

Responsibilities

• Book and manage new and follow-up appointments.
• Contact patients to arrange and confirm appointment details.
• Maintain accurate patient records, spreadsheets and booking systems.
• Support clinic scheduling and waiting list management.
• Work closely with colleagues to ensure an efficient service.
• Maintain confidentiality and comply with data protection requirements.

Skills

Communication

Telephone manners

Organisation

Administrative skills

Attention to detail

Booking systems

Microsoft Office

Teamwork

Welsh (desirable)

Education

GCSEs at C or above

NVQ in Administration

ECDL

Tools

Booking systems

Microsoft Office

Job description

Swansea Bay University Health Board invites applications for an Appointment Booking/Pre-registration Clerk at our Headquarters in Baglan. You will deliver a professional appointment booking service, support clinics and waiting lists, and provide courteous patient and staff support.

The role requires excellent communication, strong administrative skills, and the ability to work flexibly in a busy team. This is a fixed-term 12-month position with Welsh language desirable.