Patient and Service Administrator

Principal Medical Limited; Slapton; Remote; GBP 24,000 - 32,000; Full time

Job summary

Principal Medical Limited is seeking an enthusiastic administrator to support the Collaborative Care Team (CCT) across multiple practices in West Northamptonshire. You will handle day-to-day coordination, communications with patients and professionals, and maintain robust information governance and records management.

The role involves supporting scheduling, reporting, and service activities, with a focus on patient-centred care and high standards of confidentiality and compliance in a NHS

Qualifications

• English and Maths at GCSE Grade C/4 or above (or equivalent).
• Good interpersonal and communication skills; ability to build effective relationships.

Responsibilities

• Provide efficient, accurate administrative support for service operations.
• Coordinate information, appointments, and service activities with NHS partners.
• Maintain filing systems and governance documentation; support audits and quality assurance.

Skills

Interpersonal skills

Communication skills

Motivated

Resilience under pressure

Education

GCSE English

GCSE Maths

Tools

Systmone

EMIS

Job description

PMLs Collaborative Care Team (CCT) supports seventeenGeneral Practices located within West Northamptonshire, providing proactiveassessment and support to people with longterm and complex conditions andtheir Carers. We undertake holistic assessment within the home environment, identifyingneeds and priorities with patients and their carers to improve wellbeing,maintain independence with an overarching aim to prevent unplanned admissionsto hospital.

The Team currently comprises two Registered Nurses (RNs), anOccupational Therapist (OT), two Assistant Practitioners (AP), and a SocialPrescribing Link Worker. The CCT operates Monday to Friday, 08:30 to 16:30excluding Bank Holidays

What our Patients say about us: The CCT are afantastic Team! The Nurse who visited was very knowledgeable and kind, shehelped me make sense of my new medication. The OT has arranged lots ofequipment and some grab rails to keep me safe and independent in my own home. Iwas also seen by a lady who helped me apply for Attendance Allowance and aLifeline, the extra money will really help my quality of life, and the Lifelinewill reassure my family that I am safe.

Main duties of the job

To provide efficient, accurate, and proactive administrative support that contributes to the effectiveoperation of services. The role holder is responsible for managing routine and moderately complexadministrative activities with minimal supervision, applying established procedures, soundjudgement, and attention to detail. The role supports effective communication, robust informationmanagement, and consistent service delivery in line with company, team, and NHS standards acrossclinical and non-clinical areas.

Role Accountabilities

• Administrative and Operational Support
• Information and Records Management
• Communication, Coordination and Service Support
• Confidentiality, Compliance, and Governance
• Team Contribution and Continuous Improvement

About us

PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.

We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010

Job responsibilities

Accountabilities

Service Coordination andOperational Support

Support the day-to-day coordination of the CCT service under thedirection of the Clinical Lead. Act as a first point of contact for patients,carers and professionals, ensuring enquiries are handled efficiently andsupport is provided where needed. Assist with scheduling, appointments andservice activities.

Team Liaison andCoordination

Workclosely with colleagues, GP Practices, PCNs and other healthcare professionalsto support coordinated, person-centred care. Share information appropriately,follow up actions and attend team meetings to help ensure patients receivetimely support.

Service Administration

Provideadministrative support to the CCT service, including managing correspondence,preparing documents and reports, maintaining filing systems, and supportinggovernance, performance and operational requirements.

Clinical SystemAdministration

To develop expertise in the administrative functions ofClinical systems, specifically Systmone and EMIS, including problem solving,staff support, access, reporting and contingency.

Record Management andCompliance

Maintainaccurate and up-to-date patient and service records in line with informationgovernance, GDPR and confidentiality requirements. Support audits, monitoringactivities, complaints and quality assurance processes to help ensure theservice remains safe, effective and compliant.

Person Specification

Qualifications

• English and Maths at GCSE Grade C/4 or above (or equivalent)

Skills and knowledge

• Good interpersonal skills; the ability to make effective relationships with others.
• This includes effective and compassionate communication skills.
• Motivated and enthusiastic
• Able to work in a changing environment; demonstrates an ability to cope under pressure commensurate with the responsibilities of the post.

Experience

• Significant administration experience, preferably within a healthcare setting
• Working within a health and or social care environment and with clinical systems;
• Working as part of an integrated multi-skilled team to optimise patient care and experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.