Band 3 Clinical Services Administrator - Bristol

NHS Jobs; West of England; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Jobs in Bristol is seeking a Band 3 Clinical Services Administrator to support medical staff and management with secretarial duties and data handling. The role involves arranging meetings, coordinating with external agencies, and maintaining accurate patient records using the IAPTUS system.

You will manage diaries, handle routine and sensitive information, and provide reception cover when needed, contributing to efficient service delivery in a multidisciplinary healthcare setting.

Qualifications

• Experience in administrative support within health services is desirable.
• Ability to handle confidential information and complex scheduling.
• Experience with patient data entry and records management.

Responsibilities

• Provide secretarial support to medical staff and management.
• Arrange and coordinate meetings with internal and external stakeholders.
• Input and maintain patient data in IAPTUS and keep electronic filing up to date.
• Cover reception and handle enquiries, prioritising urgent tasks.

Skills

Stakeholder liaison

Diary management

Secretarial support

Data entry (IAPTUS)

Clerical duties

Reception cover

Tools

IAPTUS system

Job description

Band 3 Clinical Services Administrator - Bristol

Liaise with a wide range of stakeholders, both internal to the organisation and external, including: Medical Staff Multidisciplinary Teams (Community or Inpatient) Services Users and Carers Health and Social Care teams Third sector/voluntary agencies Community groups and local authority provision Other statutory agencies e.g. Police, Ministry of Justice etc. Provide and receive routine and complicated information; this may include sensitive information. Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. To receive and open mail (paper and electronic as necessary) and distribute/dispatch/process accordingly ensuring appropriate action is taken with high priority items. Providing Secretarial support to named Medical Staff/management team. The arranging and negotiation of various meetings including those with other agency involvement Negotiating diary conflicts and competing priorities as appropriate. The provision of and updating of patient notes, collation of information for transfer of care etc. Input accurate and up to date patient data onto the IAPTUS system. Maintain efficient and effective electronic filing system/, Internet, Intranet, patient records access and extract information as needed. Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalating issues to the Lead Clinical Services Administrator as appropriate. Arrange, and re-arrange if needed, meetings and appointments for members of the team including the scheduling of: Consultant Clinic AppointmentsRoom BookingsOther bookings as required Supporting the induction of new staff members as required. Produce confidential correspondence and reports on a frequent basis. Clerical duties including photocopying and scanning. Provide cover for colleagues when and where necessary. Plans own workload to ensure that daily, weekly, monthly, quarterly and annual tasks are met. Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately. Process referrals received and outcomes timely and accurately. Process emails received for other tasks (including EHCP emails) timely and accurately. Covering the Reception in case of colleagues absences can be required. See Job Description for full details