Patient Advisor

Optical Express Group; Plymouth; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Modern working environment

33 days annual leave

Free laser eye surgery and intraocular

Free eye tests

Discounted eyewear and sunglasses

Friends and family discount

Training and development opportunities

Pension scheme

Exclusive offers and rewards

Wellbeing support

Job summary

Optical Express Group in Plymouth is seeking a Patient Advisor to help patients feel comfortable and receive a 5-star service. You will enjoy a welcoming environment and a culture of care.

This role requires excellent communication, relationship building and organizational skills, with full training provided for diagnostic eye scans and patient journey coordination. The position is 40 hours per week with weekend flexibility; it offers bonus potential and a commitment to patient care, teamwork

Qualifications

• Excellent written and verbal communication skills.
• Ability to build strong relationships with patients.
• Strong organizational skills and self-motivation.
• Willingness to work weekends and flex to shift patterns.

Responsibilities

• Building a strong relationship with our patients
• Performing diagnostic eye scans (full training will be provided)
• Confidently relaying patient information to the optometrist to ensure a smooth patient journey
• Maintaining patient records with accurate and up to date information
• Arranging affordable finance options to suit each individual patient
• Schedule patients' consultations and surgeries with our optometrists and surgeons

Skills

Communication skills

Relationship building

Organizational skills

Customer service

Negotiation

Self-motivation

Job description

Job Title - Patient Advisor

Location - Plymouth (must be flexible to work weekends)

Hours - 40 hours per week

Salary - £27,000 plus bonus

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following

• State of the art, modern working environment
• 33 days annual Leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions Support

It's our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

Your day to day responsibilities may vary however a typical day will involve the following duties:

• Building a strong relationship with our patients
• Performing diagnostic eye scans (full training will be provided)
• Confidently relaying patient information to the optometrist to ensure a smooth patient journey
• Maintaining patient records with accurate and up to date information
• Arranging affordable finance options to suit each individual patient
• Schedule patients' consultations and surgeries with our optometrists and surgeons

The successful candidate will:

• Be driven and passionate with a willingness to succeed
• Have excellent written and verbal communication skills
• Be able to demonstrate strong negotiation skills
• Be self-motivated to work with and without supervision
• Possess strong organisational skills
• Be commercially aware whilst providing world-class customer service