Patient Advisor

Optical Express Westfield Limited; Cardiff; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading eye care provider in Cardiff is seeking a Patient Advisor to enhance patient experience from initial interaction through treatment. Responsibilities include building relationships with patients, assisting in consultations, and scheduling treatments. Ideal candidates possess excellent customer service skills and strong organisational abilities. Competitive salary with bonuses, modern work environment, and additional perks like free eye surgery and annual leave are offered.

Benefits

Industry leading salary plus excellent bonus potential

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Ongoing training opportunities

Pension scheme

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills.
• Ability to communicate clearly with diverse individuals.

Responsibilities

• Build relationships with patients and ensure communication.
• Assist in patient consultations and diagnostic scans.
• Schedule treatment dates and advise on vision correction.

Skills

Customer service

Organisational skills

Communication

Motivation

Job description

Job Title – Patient Advisor

Location: Cardiff

Full time - 40 hours (must be flexible to work weekends)

Salary: £27,000 per annum

As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

Our Patient Advisor's are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations / practice visits
• Undertaking diagnostic scans on patients using state of the art equipment as part of a full health check
• Assisting patients to complete health & lifestyle questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates for vision correction surgery
• Advising on traditional vision correction solutions, namely glasses and contact lenses
• Discussing finance options
• Accurately maintaining patient records

It’s our Patient Advisor's who make our patients feel like a superstar from the moment they enter our clinics.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.