Patient Enquiry & Admin Coordinator — Bank (Part-Time)

Nuffield Health Brentwood; Scotland; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Holiday in line with the Working Time

Access to Pension Scheme

Discounted gym membership £35/month

Job summary

Nuffield Health Glasgow Hospital is seeking a Patient Enquiry Handler on a bank (ad-hoc) basis in Glasgow. The role offers shifts Monday–Thursday 8am–7pm, Friday 8am–6pm and one Saturday a month, with pay at £13.10 per hour dependent on experience.

You will bring administration experience in a complex, fast-paced environment, handling calls and emails, inputting data, and supporting Salesforce CRM to help deliver excellent patient service.

Qualifications

• Experience of administration in a complex fast-paced environment.
• Ability to handle calls and emails professionally and empathetically.
• Proficient in IT systems and data entry.

Responsibilities

• Provide administrative assistance to ensure smooth daily operations.
• Organise and maintain files and records, both physical and digital.
• Handle phone calls, emails, and correspondence.
• Input and update data in relevant systems.
• Respond to enquiries and direct them to the appropriate person or department.
• Prepare meeting materials, take minutes, and track action items.
• Assist with basic financial tasks, including processing invoices and payments.
• Prepare and compile reports and documents.
• Provide support and administration for Salesforce CRM, ensuring records are accurate and up to date.
• Manage and respond to web enquiries in a timely and professional manner.
• Assist with face-to-face enquiries from patients, visitors, consultants, and colleagues.
• Provide information on services, appointments, and pricing as required.
• Provide administrative support to consultants, including managing correspondence and responding to enquiries.
• Liaise effectively with internal departments to support the delivery of an excellent customer experience.
• Support Subject Access Request (SAR) administration in accordance with organisational policies and data protection requirements.
• Undertake general administrative duties, including data entry, filing, scanning, photocopying, and document management.
• Contribute to the smooth day-to-day running of the department and support continuous improvement initiatives.

Skills

Administrative experience

Call handling

IT skills

Tools

Salesforce CRM

Job description

Nuffield Health Glasgow Hospital is seeking a Patient Enquiry Handler on a bank (ad-hoc) basis in Glasgow. The role offers shifts Monday–Thursday 8am–7pm, Friday 8am–6pm and one Saturday a month, with pay at £13.10 per hour dependent on experience.

You will bring administration experience in a complex, fast-paced environment, handling calls and emails, inputting data, and supporting Salesforce CRM to help deliver excellent patient service.