Patient Administrator (Bank) - Circle Health Group

Circle Health Group; Harrogate; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Competitive hourly rate

Job summary

The Duchy Hospital in Harrogate, part of Circle Health Group, is hiring a Patient Administrator on a Bank basis to support the administration team during busy periods. The role is offered on an as-and-when-required basis, with responsibilities across the patient journey and front-desk tasks.

Ideal candidates will have Maths/English GCSEs, good PC and data-entry skills, and the ability to manage a busy workload with accuracy and discretion.

Qualifications

• Maths and English GCSE A-C or equivalent
• Proficient in PC use, software and data entry
• Basic financial awareness
• Previous administration experience
• Ability to manage workload and prioritise
• Front of house/customer experience
• Hospital experience desirable

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure best practice process maps are followed to provide a standard service to patients, visitors, consultants and staff.
• Ensure all patient queries are dealt with efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings received via email.
• Maintain knowledge of Health and Safety at Work Act and ensure appropriate measures are taken.
• Comply with all relevant mandatory training.

Skills

Data entry

PC literacy

Customer service

Time management

Education

Maths & English GCSE A-C

Job description

Patient Administrator (Bank) The Duchy Hospital Bank Shifts Salary: £12.79 per hour The Duchy Hospital

Overview

Patient Administrator (Bank) The Duchy Hospital Bank Shifts Salary: £12.79 per hour The Duchy Hospital in Harrogate is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties Of This Role Include

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants Should Meet The Following Criteria

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence .
• Proficient in the use of a PC, including the use of software and systems and data entry.
• Basic financial awareness.
• Previous administration experience essential, in a private healthcare environment would be beneficial.
• Ability to manage a busy workload and prioritise effectively.
• Pervious front of houses desirable with proven demonstrated customer experience.
• Hospital experience derisible but not essential.

Salary & Benefits

Circle Health Group offers a competitive hourly rate. “Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values. To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy”