Patient Administrator (Bank) - Circle Health Group

Circle Health Group; Greater London; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Competitive hourly rate

Job summary

Circle Health Group operates Hendon Hospital in London and is seeking a Patient Administrator for bank shifts. You will support the patient journey and contribute to a professional service across patients, visitors, consultants and staff.

The role is an as-needed bank position with cover during busy periods or staff leave, paying £12.71 per hour and offering a supportive team environment.

Qualifications

• Maths and English GCSE A-C or equivalent.
• Proficient in PC use and software/systems.
• Basic financial awareness.
• Previous admin experience in private healthcare beneficial.

Responsibilities

• Contribute to smooth patient administrative process throughout the patient journey.
• Follow best practice process maps for efficient, professional service.
• Deal with patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings via email.
• Maintain Health and Safety knowledge and compliance.
• Complete mandatory training.

Skills

PC software

Healthcare administration

Customer service

Education

Maths and English GCSE A-C

Tools

Email systems

Booking systems

Job description

Patient Administrator (Bank) Hendon Hospital Bank Shifts Salary: £12.71 per hour

Overview

Patient Administrator (Bank) Hendon Hospital Bank Shifts Salary: £12.71 per hour

Hendon Hospital in London is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties Of This Role Include

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants Should Meet The Following Criteria

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group offers a competitive hourly rate.

“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy”