Patient Administrator (Bank) - Circle Health Group

Circle Health Group; Bath; On-site; GBP 14,000 - 21,000; Full time

Job summary

Circle Health Group's Bath Clinic is seeking a Patient Administrator for bank shifts. The role supports busy periods and leave cover, ensuring smooth patient administration and adherence to standard processes.

The successful candidate will handle bookings, mail, and patient queries while maintaining Health and Safety awareness and completing mandatory training as part of daily duties.

Qualifications

• GCSE Maths and English at A–C or equivalent
• Proficient PC use across common software and hospital systems
• Basic financial awareness for transactions and records
• Experience in private healthcare administration is advantageous

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Follow Circle Health Group best practice process maps to provide a standard service to patients, visitors, consultants and staff.
• Handle patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings received by email.
• Maintain knowledge of Health and Safety at Work Act and ensure safety for patients, visitors, staff and contractors.
• Complete mandatory training as required

Skills

Administrative skills

PC literacy

Basic financial awareness

Private healthcare admin experience

Education

GCSE Maths and English

Job description

Patient Administrator (Bank)

Bath Clinic

Bank Shifts

Salary: £12.71 per hour

Overview

Patient Administrator (Bank)

Bath Clinic

Bank Shifts

Salary: £12.71 per hour

Bath Clinic is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

This is a bank role working on an "as and when required" basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties Of This Role Include

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants Should Meet The Following Criteria

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group offers a competitive hourly rate.

"Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy