Patient Administrator (Bank)

Circle Health Group Limited; Orpington; On-site; GBP 17,000 - 22,000; Part time

Job summary

Chelsfield Park Hospital in Kent is seeking a Patient Administrator on a bank basis to support evenings and weekends. You will help manage the patient journey, bookings, mail handling, and ensure standard service across visitors, consultants and staff.

This role requires basic PC skills, Maths and English GCSEs, and a proactive, professional attitude. Private healthcare experience is beneficial. The position is flexible and paid on an hourly rate, with opportunities to cover shifts as needed.

Qualifications

• Maths and English GCSE at A-C or equivalent.
• Proficient in PC use including common software and systems.
• Basic financial awareness.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure best practice process maps are followed to provide a standard service to patients, visitors, consultants and staff.
• Deal with all patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings received via email.
• Maintain knowledge of Health and Safety at Work Act and ensure appropriate measures are taken.
• Complete mandatory training as required.

Skills

Maths GCSE

English GCSE

PC skills

Financial awareness

Admin experience

Education

Maths & English GCSE A-C

Tools

Microsoft Office

Job description

Patient Administrator (Bank)

Chelsfield Park Hospital
Bank Shifts
Salary: £12.71 per hour

Chelsfield Park Hospital in Kent is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence. Candidates must be available to work evenings and weekends.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits:

Circle Health Group offers a competitive hourly rate.

“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy