Patient Administrator (Bank)

Circle Health Group; Guildford; On-site; GBP 15,000 - 21,000; Part time

Job summary

Mount Alvernia Hospital in Guildford is seeking a Patient Administrator on a bank basis to support the administration department and cover busy periods.

The role involves handling patient enquiries, bookings, mail, and adherence to health and safety policies, with training provided. This position offers bank shifts and the chance to supplement staffing during peak times.

Qualifications

• GCSE Maths and English at grades A to C or equivalent.
• Proficient PC use including common software/systems.
• Experience in private healthcare administration is a plus.

Responsibilities

• Support the smooth running of the patient administrative process throughout the patient journey.
• Follow Circle Health Group best practice process maps for a standard service to patients, visitors, consultants and staff.
• Handle all patient queries efficiently and professionally.
• Manage incoming and outgoing mail.
• Approve electronic bookings and update bookings received by email.
• Maintain knowledge of Health and Safety at Work Act and ensure appropriate measures.

Skills

GCSE Maths

GCSE English

Computer literacy

Education

GCSEs in Maths & English (A-C)

Job description

Patient Administrator (Bank)
Mount Alvernia Hospital
Bank Shifts
Salary: £12.71 per hour

Mount Alvernia Hospital in Guildford is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in theAdministrationdepartment.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits:

Circle Health Group offers a competitive hourly rate.

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