Patient Administrator A&E Department

The Methodist Church in Britain; Isleworth; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible working wherever possible

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator to support the A&E department, handling clinic and procedure preparation, referrals, discharge correspondence and front/back reception duties. You will manage case notes, book outpatient appointments and ensure timely documentation within Trust timeframes.

Applicants should have excellent communication skills, the ability to prioritise a heavy workload, and work well in a team within a busy hospital

Qualifications

• GCSE English and Maths or equivalent.
• Experience in an administrative capacity.
• Proven ability to manage complex telephone calls.
• Professional attitude under pressure.
• Experience working as part of a team.

Responsibilities

• Provide patient-focused admin support to the A&E MDT, including back and front reception cross-cover.
• Liaise with clinicians, admin staff, patients, other hospitals and GPs on appointments and referrals.
• Prepare clinics and lists, including documentation and notes, and support Team Leader and practitioners.
• Generate clinic lists on the Trust system and help locate missing notes.
• Track and transfer case notes on CRT system, ensuring accurate record keeping.

Skills

Excellent communication

Prioritise workload

Initiative

Teamwork

Filing systems

Education

GCSE English & Maths

Tools

PAS

CRT system

Trust computer system

Job description

This Patient Administrator post sits in the A&E Department at Chelsea and Westminster Hospital NHS Foundation Trust, supporting a multi-disciplinary team. The work covers clinic and procedure preparation, referral and discharge correspondence, transcription checks, case note tracking and patient booking, alongside front and back reception cover. Shifts run seven days a week across day, late and night patterns, including weekends and bank holidays. Candidates must be able to work every shift, and previous applicants need not re-apply.

What the job involves

• Provide patient-focused administrative support to the A&E multi-disciplinary team, including cross cover between back and front reception
• Liaise with consultants, admin staff, patients, other hospitals and GPs on appointments, referrals, discharge summaries and care pathways
• Prepare clinics and procedure lists, including documentation and notes, and support the Team Leader and practitioners
• Generate clinic lists on the Trust computer system and help locate missing notes
• Track, register, move and transfer case notes on the case note record tracking (CRT) system
• Prepare externally transcribed correspondence for signature and despatch within Trust timeframes, escalating where needed
• Match transcribed letters to the right patient and clinician, correct mismatches and file them in the medical record
• Type urgent letters and reports
• Register new referrals and keep patient information up to date and complete
• Book outpatient appointments and add patients to the PAS before their appointment
• Advise patients on preparation when booking in
• Contact other departments and teams about patient care pathways and service delivery

Qualifications

• GCSE English and Maths or equivalent

Experience

• Experience of working in an administrative capacity
• Proven experience of dealing with complex telephone calls
• Demonstrable experience of maintaining a professional attitude in a pressured environment
• Experience of working as part of a team

Skills & knowledge

• Excellent written and verbal communication skills
• Ability to prioritise and organise workload
• Ability to use own initiative
• Ability to work as part of a team
• Knowledge of filing systems

Other

• Excellent interpersonal skills
• Cheerful and helpful manner with patients and staff
• Able to calm difficult situations
• Smart and professional appearance

What’s offered

• Flexible working requests accommodated where possible