Patient Administrator A&E Department

NHS Jobs; Isleworth; On-site; GBP 21,000 - 28,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking an experienced clinical office administrator to support patient care pathways across clinics and procedures. The role involves liaising with consultants, GP practices and hospital departments to ensure timely appointments, accurate records and efficient clinic lists.

You will handle preparation of documentation, use trust systems to track notes and letters, and assist with referrals and discharge summaries, contributing to smooth

Responsibilities

• Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records.
• Contact other departments and teams as necessary relating to the patient care pathway and service delivery.
• Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
• Liaise with other hospitals and GPs regarding patient care pathways.
• Prepare for clinics ensuring all relevant documentation is available and notes are prepared.
• Use Trusts computer system to generate clinic lists and help locate missing notes.
• Use the CRT system to electronically register/move/transfer/locate medical case notes.
• Prepare externally transcribed correspondence for signature and despatch within the Trust timeframe, escalating where necessary.
• Match all correspondence typed by transcription service with correct patient and clinician, making amendments as required.
• Provide advice to patients upon booking-in, in preparation for their appointment.
• Ensure all patients are added to the Trust PAS system before their appointment.
• Type urgent letters and reports as required.
• Register new referrals, and ensure all patient information is up to date and complete.
• Book outpatient appointments.

Job description

Roles and responsibilities Clinical Office: Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records Contact other departments and teams as necessary relating to the patient care pathway and service delivery Support the Team Leader and practitioners with the smooth running of clinics and procedure lists. Liaise with other hospitals and GPs regarding patient care pathways Prepare for clinics ensuring all relevant documentation is available and notes are prepared Use Trusts computer system, to generate clinic lists and help locate missing notes Use of the case note record tracking(CRT) system to electronicallyregister/move/transfer/locate medical case notes Prepared all externally transcribed correspondence for signature and despatch within the agreed Trust timeframe, escalating where necessary. Match all correspondence typed by the managed transcription service with correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record. Correct any mismatches by reference to medical record, original dictation, communication with the transcription service and if required clinical staff. Provide any specific advice to patients upon booking-in, in preparation for their appointment Ensure all patients are added to the Trusts PAS system before their appointment Type urgent letters and reports as required Register new referrals, and ensure all patient information is up to date and complete Book outpatient appointments Please refer to the job description for the full list of roles and responsibilities

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust