A&E Patient Administrator — Flexible Hours

The Methodist Church in Britain

Isleworth

On-site

GBP 21,000 - 26,000

Full time

7 days ago

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Benefits offered by this job

Flexible working wherever possible

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator to support the A&E department, handling clinic and procedure preparation, referrals, discharge correspondence and front/back reception duties. You will manage case notes, book outpatient appointments and ensure timely documentation within Trust timeframes.

Applicants should have excellent communication skills, the ability to prioritise a heavy workload, and work well in a team within a busy hospital

Qualifications

GCSE English and Maths or equivalent.
Experience in an administrative capacity.
Proven ability to manage complex telephone calls.
Professional attitude under pressure.
Experience working as part of a team.

Responsibilities

Provide patient-focused admin support to the A&E MDT, including back and front reception cross-cover.
Liaise with clinicians, admin staff, patients, other hospitals and GPs on appointments and referrals.
Prepare clinics and lists, including documentation and notes, and support Team Leader and practitioners.
Generate clinic lists on the Trust system and help locate missing notes.
Track and transfer case notes on CRT system, ensuring accurate record keeping.