Patient Administrator A&E Department

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; On-site; GBP 21,000 - 27,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a dedicated Patient Administrator for the West Middlesex Site A&E Department. You will deliver comprehensive patient-focused administrative support, handling front and back reception duties and coordinating with a multi-disciplinary team to ensure smooth patient flow.

You will work across busy shifts including early mornings and evenings, providing outstanding customer service, organisation and empathy while liaising with patients,

Qualifications

• Experience in reception/administrative roles.
• Ability to work in a busy A&E environment, handling patient-focused administration.

Responsibilities

• Provide comprehensive patient-focused administrative service to a multi-disciplinary team in A&E.
• Provide effective and efficient administrative support liaising with patients, doctors and other healthcare professionals.

Skills

Back Reception

Front Reception

Job description

Monday - Sunday, weekends and bank holidays. Must be able to do all the shifts 06.30 - 17.00 10.30-21.00 17.00-03.00 20.30-07.00

We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the West Middlesex Site working in our busy A&E Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

The post holder will provide a comprehensive patient focused administrative service, on a day-to-day basis to a multi-disciplinary team based in our A&E Department. The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties.

As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.

PREVIOUS APPLICANTS NEED NOT RE-APPLY

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.

Required

• Back Reception
• Front Reception

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites - Chelsea and Westminster Hospital and West Middlesex University Hospital - along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates.

Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

For further details / informal visits contact: Name: Julie Crook Job title: Team Leader Email address: [e-mail]