A&E Patient Administrator — Dynamic Hospital Support

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator for the A&E Department. The post involves delivering a comprehensive patient-focused administrative service to a busy multi-disciplinary team, working autonomously and as part of a team to manage a wide range of duties.

The role requires excellent listening and communication skills, organisational ability, empathy for patients, and flexibility to operate across multiple shifts in a demanding environment

Qualifications

• Excellent listening and communication skills.
• Able to work autonomously and as part of a team.
• Demonstrates empathy and flexibility in a busy environment.

Responsibilities

• Liaise with consultants and admin staff regarding patient appointments, referral letters, discharge summaries and health records.
• Coordinate with other departments to support patient care pathways and service delivery.
• Assist the Team Leader and practitioners with smooth running of clinics and procedure lists.
• Prepare for clinics ensuring all relevant documentation is available and notes are prepared.
• Use Trust’s computer systems to generate clinic lists and locate notes; update records in PAS.
• Register new referrals and ensure patient information is up to date.

Skills

Communication skills

Organisation

Customer service

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator for the A&E Department. The post involves delivering a comprehensive patient-focused administrative service to a busy multi-disciplinary team, working autonomously and as part of a team to manage a wide range of duties.

The role requires excellent listening and communication skills, organisational ability, empathy for patients, and flexibility to operate across multiple shifts in a demanding environment