A&E Patient Administrator - Flexible Shifts

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; On-site; GBP 23,000 - 29,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a proactive Patient Administrator for the A&E Department at the West Middlesex Site to deliver patient-focused administrative support in a high-volume environment.

The role involves liaising with clinicians, other departments and GP practices to ensure smooth patient care pathways, accurate record handling and timely processing of referrals and correspondence.

Responsibilities

• Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
• Contact other departments and teams as necessary relating to the patient care pathway and service delivery
• Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
• Liaise with other hospitals and GPs regarding patient care pathways
• Prepare for clinics ensuring all relevant documentation is available and notes are prepared
• Use Trust’s computer system, to generate clinic lists and help locate missing notes
• Use of the case note record tracking(CRT) system to electronically register/move/transfer/locate medical case notes
• Prepared all externally transcribed correspondence for signature and despatch within the agreed Trust timeframe, escalating where necessary.
• Match all correspondence typed by the managed transcription service with correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record.
• Correct any mismatches by reference to medical record, original dictation, communication with the transcription service and if required clinical staff.
• Provide any specific advice to patients upon booking-in, in preparation for their appointment
• Ensure all patients are added to the Trusts PAS system before their appointment
• Type urgent letters and reports as required
• Register new referrals, and ensure all patient information is up to date and complete

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a proactive Patient Administrator for the A&E Department at the West Middlesex Site to deliver patient-focused administrative support in a high-volume environment.

The role involves liaising with clinicians, other departments and GP practices to ensure smooth patient care pathways, accurate record handling and timely processing of referrals and correspondence.