Patient Access Administrator - Fixed-Term (12 months)

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; On-site; GBP 21,000 - 25,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is recruiting Patient Administrators for the West Middlesex Site on a 12 months fixed term basis, within our busy Booking team and Call Centre. You will support both sites, handling patient enquiries with care and professionalism.

Ideal candidates have telephone experience and experience in customer service or a call centre, and the ability to work autonomously while maintaining a strong team spirit.

Qualifications

• You must have telephone experience and ideally experience of working with Cerner or other PAS systems.
• You should have a good team spirit as well as being able to work autonomously.
• As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.

Responsibilities

• Provide administrative support focused on the patient and their individual needs.
• Liaise with patients, doctors and other healthcare professionals to deliver high quality administrative service.
• Maintain high standard of customer service and professional conduct at all times.

Skills

Telephone experience

Call centre experience

Customer service

Tools

Cerner PAS system

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is recruiting Patient Administrators for the West Middlesex Site on a 12 months fixed term basis, within our busy Booking team and Call Centre. You will support both sites, handling patient enquiries with care and professionalism.

Ideal candidates have telephone experience and experience in customer service or a call centre, and the ability to work autonomously while maintaining a strong team spirit.