Patient Administrator - Call Centre

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; On-site; GBP 21,000 - 25,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is recruiting Patient Administrators for the West Middlesex Site on a 12 months fixed term basis, within our busy Booking team and Call Centre. You will support both sites, handling patient enquiries with care and professionalism.

Ideal candidates have telephone experience and experience in customer service or a call centre, and the ability to work autonomously while maintaining a strong team spirit.

Qualifications

• You must have telephone experience and ideally experience of working with Cerner or other PAS systems.
• You should have a good team spirit as well as being able to work autonomously.
• As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.

Responsibilities

• Provide administrative support focused on the patient and their individual needs.
• Liaise with patients, doctors and other healthcare professionals to deliver high quality administrative service.
• Maintain high standard of customer service and professional conduct at all times.

Skills

Telephone experience

Call centre experience

Customer service

Tools

Cerner PAS system

Job description

West Middlesex Site

Booking team and Call Centre 12 months fixed term

Monday- Friday 8am-17.30pm, on a rota basisWe are searching for high performing and enthusiastic individuals to fill a Patient Administrator vacancies on the West Middlesex site working in our busy call centre supporting both sites. If you like talking to people and have had previous experience in customer service or a call centre this could be the role you are looking for.

West Middlesex SiteBooking team and Call Centre 12 months fixed termMonday- Friday 8am-17.30pm, on a rota basisWe are searching for high performing and enthusiastic individuals to fill a Patient Administrator vacancies on the West Middlesex site working in our busy call centre supporting both sites. If you like talking to people and have had previous experience in customer service or a call centre this could be the role you are looking for.

You must have telephone experience and ideally experience of working with Cerner or other PAS systems. You should have a good team spirit as well as being able to work autonomously.

As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.

If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

For further details / informal visits contact: Name: Alison Hilton Job title: JSM Patient Access Email address: [e-mail] Telephone number: 0203 315 1640