Receptionist / Administrator

London North West Healthcare NHS Trust; Greenhill; On-site; GBP 21,000 - 27,000; Full time

Job summary

London North West University Healthcare NHS Trust is seeking an organised administrative receptionist to support the Cardiology Department. You will handle reception tasks, patient check-ins, and data entry with accuracy and professionalism.

The role involves recording outpatient attendances, booking follow-ups, and maintaining a tidy reception area while following Information Governance policies. Excellent communication and computer skills are essential.

Qualifications

• Proficient in Excel, Outlook and Word.
• Confident using computer databases and booking systems.
• Strong interpersonal skills and attention to detail.

Responsibilities

• Work as part of the Cardiology Department multi-disciplinary team, providing an efficient administrative and reception service.
• Record all outpatient attendances on the Patient Access System.
• Book follow-up appointments, discharge back to the GP and/or add to waiting lists.
• File documents according to Information Governance policy.
• Communicate with patients, visitors and staff in a professional and courteous manner.
• Maintain an uncluttered and tidy reception area.
• Support Managers and Supervisors in developing a patient focused service.

Skills

Excel

Outlook

Word

Interpersonal skills

Attention to detail

Tools

Booking systems

Job description

• Work as part of the Cardiology Department multi-disciplinary team, providing an efficient administrative and reception service


• Record all outpatient attendances (cashing-up) on the Patient Access System


• Book follow-up appointments, discharge back to the GP and/or add to waiting lists


• File documents according to Information Governance policy


• Communicate with patients, visitors and staff in a professional and courteous manner


• Communicate effectively using all available forms of communication


• Maintain an uncluttered and tidy reception area


• Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces


• Support the Managers and Supervisors in developing a patient focused service


• Do you want to make a difference? Are you committed, caring, willing to learn, dedicated and have great attention for detail? We are looking for a motivated admin person with above average computer abilities and great interpersonal skills to join Northwick Park Cardiology team.


• You must be proficient in the use of Excel, Outlook and Word and confident in the use of computer databases and booking systems as you shall be booking follow-up appointments for patients, or discharging them, as well as maintaining patient, RTT and appointment data. The role is essential for the accurate capture of clinical activity data and requires a person with the flexibility, adaptability and focus to meet competing priorities and changing working practices.


• London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:


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  • Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
  
  
  • St Mark's Hospital: an internationally renowned specialist centre for bowel disease
  
  
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
  
  
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.