A&E Receptionist

Bristol NHS Foundation Trust; Weston-super-Mare; On-site; GBP 23,000 - 28,000; Part time

Job summary

Bristol NHS Foundation Trust is seeking an enthusiastic individual to join the A&E reception team at Weston General Hospital. The successful candidate will be the first point of contact for patients and staff, providing friendly, professional service and accurate data input.

Flexible shifts include weekdays, evenings, weekends and bank holidays. You will support the clinical team with reception duties, manage appointments, and maintain careful communication between patients, ambulance crews and

Qualifications

• Good standard of general education.
• Knowledge of office procedures including filing.
• Good customer service skills for both internal and external users face to face and telephone.
• Experience: Working with the public.
• Previous NHS experience.

Responsibilities

• Be the first point of contact for patients, visitors and other health care professionals at the ED reception, ensuring excellent customer service.
• Handle telephone enquiries and accurately input data using Careflow EPR; manage appointments and registrations.
• Book appointments, scan documents and answer a range of enquiries in person, by phone or email with courtesy.
• Work flexibly across shifts including weekdays, evenings, weekends and bank holidays on a rota basis.

Skills

Communication skills

Telephone skills

Customer service

Education

General education

Tools

Careflow EPR

Job description

Main area Administration Grade Band 2 Contract Permanent Hours Part time - 28 hours per week (Rota base weekdays, weekends, Nights and Bank holidays) Job ref 387-WD3393-MF

Employer Bristol NHS Foundation Trust Employer type NHS Site Weston General Hospital Town Weston-super-Mare Salary £25,272 pa pro rata Salary period Yearly Closing 06/10/2026 23:59

Band 2

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people. Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

There is an exciting opportunity to join a friendly, supportive team working in Emergency Care. We are currently looking for an enthusiastic individual to join our A&E reception team to work on our friendly reception desks. The successful applicants should be excellent communicator with good telephone skills and can deal with the general public daily, also have a positive approach to customer care. The role will involve providing reception support to the clinical team within the A&E department. You will also act as a focal point of communication between patients, ambulance crews and clinical staff. In addition, it is a necessity that applicants have a good standard of IT skills and be able to work on their own initiative and as part of a team. Flexibility is required as you will be expected to work a range of shifts each week which will include weekdays, evening, weekends and bank holidays on a rota basis. This is planned in advance and offers flexibility with shifts.

The current shifts are 0730-1530 and 1530-Midnight

Interviews will be held on Tuesday 13th August 2026

Main duties of the job

You will be the first point of contact for patients, visitors and other health care professionals to the emergency department on arrival at the reception desk, whether this will be front facing or via telephone, to ensure they receive excellent customer service experience. The successful applicant will have a friendly and professional attitude, good IT and organisational skills and be able to accurately complete/input data. The successful candidate will also need to be able to deal with difficult and stressful situations with courtesy and empathy. The duties consist of patient registration using Careflow EPR (full training given). Other duties include appointment booking, scanning, dealing with a range of enquires, in person, by phone or by email in an efficient, polite and courteous manner.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom.

Chaired by Ingrid Barker and led by Maria Kane as Chief Executive, Bristol NHS Foundation Trust aims to transform the way healthcare is delivered locally with a clear focus on making a difference for what we call our Four Ps:

• Better outcomes for ourPatients
• More opportunities for our People
• Fairer more consistent care for ourPopulation
• Best Value for Public Purse

Our vision for five years from now:

• Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live.
• We will meet rising demand by maximising the use of our available resources.
• More care will be delivered nearer to patients, in their homes or the community.
• Digital technologies will have transformed the way we work and the way we deliver care.
• Our people will feel engaged, energised and empowered by their work.
• We will be known as a place where people enjoy working, training and building a career.
• Our volume of globally renowned research and innovation will have grown significantly.
• We will contribute to system financial balance

Detailed job description and main responsibilities

For more details please see attached job description for main duties and responsibilities for the vacancy.

Education and Qualification

• Good standard of general education

Knowledge, skills and abilities

• good organisation skill and self management to multi task
• knowledge of office procedures including filing

Experience

• Working with the public
• Previous NHS experience

Personal Qualities

• good customer service skills for both internal and external users face to face and telephone

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.