Patient Administrator

InHealth Group; Nottingham; On-site; GBP 21,000 - 30,000; Full time

Job summary

InHealth Group is seeking a Patient Administrator at our Nottingham site to provide high-quality administrative and secretarial support across the imaging services. The role involves greeting patients, handling inquiries, booking appointments, processing payments, and supporting data management with a focus on confidentiality throughout the patient journey.

You will work across a 36-hour week (4 x 9 hour shifts or similar), with flexibility to meet business needs.

Qualifications

• Proficient understanding of IT packages and administration tasks.
• Strong communication skills both on the phone and face to face.
• Excellent attention to detail and accuracy.
• Understanding of confidentiality and data protection requirements.
• Flexible with working patterns and reliable in a busy clinical setting.

Responsibilities

• Welcome patients in a professional, courteous manner and manage their arrival to departure.
• Handle telephone and direct inquiries promptly and provide information.
• Book clinically validated appointments on the internal system.
• Ensure payments are invoiced promptly and payments are taken on the day.
• Track and distribute imaging data and reports as required.
• Use IT systems to support high-quality imaging services.
• Assist with monthly reports.

Skills

IT skills

Administration

Communication

Data privacy

Job description

Job - Patient Administrator Location- Nottingham Hours: Monday-Sunday, 36 hours per week, typically working 4 x 9hr shifts a week but could change to 3 x 12hr or similar where required for business needs InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients. As a Patient Administrator within our XXXXX site, you will play a pivotal role in how we support our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide.

What you are responsible for:

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
• Booking clinically validated appointments on the internal system
• Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day
• Tracking and distributing imaging data and reports as required
• Utilising relevant IT systems to support the delivery of a high-quality imaging service
• Assist with monthly reports
• Complying with ISO standards, respecting and protecting confidentiality
• Reporting any incidents, feedback or complaints effectively
• Ensuring patient and customer focus is central to the commercial success of the business

Hours: Monday-Sunday, 36 hours per week, typically working 4 x 9hr shifts a week but could change to 3 x 12hr or similar where required for business needs InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients. As a Patient Administrator within our Nottingham site, you will play a pivotal role in how we support our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide.

We are looking for someone who has:

• Flexibility in working patterns to fulfil site requirements
• A proficient understanding of IT packages and administration tasks
• The ability to prioritise tasks whilst maintaining accuracy and attention to detail
• Effective communication skills, both on the phone and face to face
• A strong understanding of confidentiality and data protection
• A supportive, trustworthy and reliable approach to their work
• An empathetic and caring approach