Healthcare Administrator

Practice Plus Group Holdings Limited; Aylesbury; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Wellbeing benefits

Annual leave and holidays

Job summary

Practice Plus Group is seeking a Healthcare Administrator to join the Buckinghamshire Diagnostics team on a full-time permanent basis. You will support referrals, reports and patient enquiries in a busy diagnostic imaging service, with a mix of reception duties and data entry as required.

The role emphasizes confidentiality, accuracy and patient-centred service, with full training provided and supervision from the Administration Lead to develop within the role.

Qualifications

• Experience working in a customer service environment.
• Good keyboard and data entry skills.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Ability to prioritise tasks and work effectively under pressure.
• Professional and confident telephone manner.
• Flexible and proactive approach to work.
• Experience working within a healthcare environment - desirable.
• Experience of general office administration duties - desirable.
• Understanding of medical terminology - desirable.
• Experience working within a telephone-based customer service role - desirable.

Responsibilities

• Processing incoming referrals and ensuring patient information is accurate and complete.
• Distributing diagnostic examination reports to referring clinicians.
• Issuing diagnostic imaging CDs and associated documentation.
• Responding to patient, clinician and customer enquiries professionally and efficiently.
• Supporting appointment scheduling and reception activities when required.
• Maintaining accurate records and data entry processes.
• Providing administrative support to the wider team.
• Supporting patient appointments, including chaperoning when required.
• Ensuring confidentiality and data protection standards are maintained at all times.
• Contributing to a positive, patient-centred service and team environment.

Skills

Customer service experience

Keyboard data entry

Written and verbal communication

Organisational/time management

Prioritising under pressure

Telephone manner

Flexible and proactive

Healthcare environment experience

Office administration

Medical terminology understanding

Telephone-based customer service

Job description

Are you an organised and customer-focused administrator looking to build your career within healthcare? We have an exciting opportunity for a Healthcare Administrator to join our Buckinghamshire Diagnostics team on a full-time permanent basis. Working within a busy diagnostic imaging service, you'll play a vital role in supporting patients, clinicians and colleagues by ensuring the smooth and efficient delivery of administrative services. If you thrive in a fast-paced environment, enjoy working as part of a team and are passionate about delivering an excellent patient experience, we'd love to hear from you. As our Healthcare Administrator, you will provide comprehensive administrative support across our diagnostic imaging service. You'll be responsible for processing referrals, managing patient information, distributing examination reports and responding to patient and customer enquiries. This varied role may also include reception duties, appointment scheduling, data entry and providing administrative cover across the department when required. Full training will be provided, and you'll be supported by the Administration Lead as you develop within the role. As our Healthcare Administrator, you will be:

• Processing incoming referrals and ensuring patient information is accurate and complete.
• Distributing diagnostic examination reports to referring clinicians.
• Issuing diagnostic imaging CDs and associated documentation.
• Responding to patient, clinician and customer enquiries professionally and efficiently.
• Supporting appointment scheduling and reception activities when required.
• Maintaining accurate records and data entry processes.
• Providing administrative support to the wider team.
• Supporting patient appointments, including chaperoning when required.
• Ensuring confidentiality and data protection standards are maintained at all times.
• Contributing to a positive, patient-centred service and team environment.

With your experience of working within an administrative role, you will also have:

• Experience working in a customer service environment.
• Good keyboard and data entry skills.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Ability to prioritise tasks and work effectively under pressure.
• Professional and confident telephone manner.
• Flexible and proactive approach to work.
• Experience working within a healthcare environment - desirable.
• Experience of general office administration duties - desirable.
• Understanding of medical terminology - desirable.
• Experience working within a telephone-based customer service role - desirable.

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated 'outstanding' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.

• A salary of £24,784.50 per annum
• A comprehensive range of wellbeing and lifestyle benefits
• Annual leave (increasing with service), plus bank holidays

At Practice Plus Group, we actively promote diversity and equal opportunities.