Patient Administrator

NHS Jobs; Nottingham; On-site; GBP 20,000 - 26,000; Full time

Job summary

InHealth Nottingham is seeking a Patient Administrator to support patients through their healthcare journey. You will provide high-quality administrative and secretarial services for the imaging unit, using IT systems to keep patients informed and supporting colleagues in delivering imaging services.

You will welcome patients, manage enquiries, book appointments, process payments, and ensure confidentiality and data protection.

Qualifications

• Experience in fast-paced administrative roles in a healthcare or customer-facing environment.
• Proficient use of IT packages and administration tasks with accuracy.
• Strong confidentiality and data protection awareness.

Responsibilities

• Welcoming patients professionally and guiding them through their visit.
• Handling telephone and in-person enquiries with clarity and urgency.
• Booking clinically validated appointments in the internal system.
• Processing invoices and taking payments on the day.
• Tracking imaging data and reports and distributing as required.
• Using IT systems to support high-quality imaging services.
• Contributing to monthly reporting and incident/feedback reporting.

Skills

IT proficiency

Administrative tasks

Attention to detail

Communication skills

Confidentiality

Data protection

Empathy

Patient focus

Tools

MS Office

Internal systems

Job description

Hours: Monday-Sunday, 36 hours per week, typically working 4 x 9hr shifts a week but could change to 3 x 12hr or similar where required for business needs

InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.

About the role

As a Patient Administrator within our Nottingham site, you will play a pivotal role in how we support our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide.

What you are responsible for

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
• Booking clinically validated appointments on the internal system
• Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day
• Tracking and distributing imaging data and reports as required
• Utilising relevant IT systems to support the delivery of a high-quality imaging service
• Assist with monthly reports
• Complying with ISO standards, respecting and protecting confidentiality
• Reporting any incidents, feedback or complaints effectively
• Ensuring patient and customer focus is central to the commercial success of the business.

We are looking for someone who has

• Flexibility in working patterns to fulfil site requirements
• A proficient understanding of IT packages and administration tasks
• The ability to prioritise tasks whilst maintaining accuracy and attention to detail
• Effective communication skills, both on the phone and face to face
• A strong understanding of confidentiality and data protection
• A supportive, trustworthy and reliable approach to their work
• An empathetic and caring approach.

You should apply if you have experience

• Working in a fast-paced administrative role
• Being in a patient or customer facing environment
• Experience in a healthcare environment would be desirable but not essential
• Knowledge and experience of using Microsoft and other IT Packages
• Quickly learning new systems
• Working independently and as part of a wider team.