Senior Admissions Clerk

Birmingham Women's and Children's NHS Foundation Trust; Birmingham; On-site; GBP 24,000 - 29,000; Full time

Job summary

Birmingham Women’s and Children’s NHS Foundation Trust is seeking a proactive administrative professional to manage the booking pathway for elective surgery patients. You will enter surgery dates on the EPR system, coordinate Pre-Operative assessments, and ensure timely, courteous service to patients.

Working with clinical, management and clerical staff, you will handle admissions enquiries, support the Pre-Operative team, and deputise for the Gynaecology Inpatient Waiting List Manager during

Qualifications

• GCSE Maths and English or equivalent.
• Evidence of continued professional development.

Responsibilities

• Ensure booking process for patients on the elective waiting list is followed within the agreed timeframe.
• Enter agreed surgery dates onto the EPR system and adjust as needed.
• Arrange and book Pre-Operative assessment appointments.
• Provide an efficient, polite and compassionate service to patients regarding bookings and surgery dates.
• Handle all calls to the admissions office regarding admission dates.
• Provide administrative support to Pre-Operative assessment.
• Deputise for the Gynaecology Inpatient Waiting List Manager during peak activity.
• Work independently as well as part of a team with clinical, management and clerical staff.

Skills

GCSE Maths

GCSE English

Education

GCSE Maths and English or equivalent

Job description

Search through the open vacancies at Birmingham Women’s and Children’s.

This is YOUR place

• To be at the heart of brilliant care for women, children and young people.
• Where innovation, compassion, and opportunity meet to help transform lives.
• To make a unique impact from day one. As one of only two centres in the UK for women, children, and young people, this is where you can help bring prize-winning discoveries and game-changing innovations to life.
• To grow a thriving career and unlock your potential. Our unique and vast specialisms provide opportunities you won’t find anywhere else. No matter the career path you choose – you’ll have unwavering support for your ambition and a real investment in your learning.
• To discover a community of support. Where our strength comes from our people, who come from every walk of life and who work shoulder-to-shoulder across every discipline. Here, you’ll find a deep camaraderie and the support to take control of your career and find your passion – on the best days, and the toughest.

This is Birmingham Women’s and Children’s Trust.

This is your place, our place, the place.

Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged.

Job overview

To ensure that the booking process for patients on the elective waiting list is followed within the agreed timeframe and process.

To enter agreed surgery dates onto EPR system, this may include cancelling and re arranging surgery dates.

Arranging and booking Pre-Operative assessment appointments.

Provide an efficient, polite and compassionate service to patients and service users regarding booking appointments and surgery dates.

To deal with all calls to the admissions office regarding admission dates.

To provide administrative support to Pre-Operative assessment.

To deputise for the Gynaecology Inpatient Waiting List Manager and directly support during peak activity.

The post holder will be expected to work un supervised and on their own initiative as well as working as part of a team including clinical, management and clerical staff.

Main duties of the job

To ensure that the booking process for patients on the elective waiting list is followed within the agreed timeframe and process.

To enter agreed surgery dates onto EPR system, this may include cancelling and re arranging surgery dates.

Arranging and booking Pre-Operative assessment appointments.

Provide an efficient, polite and compassionate service to patients and service users regarding booking appointments and surgery dates.

To deal with all calls to the admissions office regarding admission dates.

To provide administrative support to Pre-Operative assessment.

To deputise for the Gynaecology Inpatient Waiting List Manager and directly support during peak activity.

The post holder will be expected to work un supervised and on their own initiative as well as working as part of a team including clinical, management and clerical staff.

Working for our organisation

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world‑leading neo‑natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family‑centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Parkview Clinic is a Child and Adolescent Mental Health Service Mental Health (CAMHS) facility in Moseley, for young people aged 11-18 years who require admission due to significant psychiatric difficulties.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Person specification

Qualifications

• GCSE Maths and English or equivalent
• Evidence of continued professional development

Knowledge & Experience

ANALYTICAL AND JUDGEMENT SKILLS

• Able to maintain accurate patient records and patient information systems

PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE

• Experience of working with Web Based Packages
• Able to maintain accurate patient records and patient information systems
• Ability to act up and cover some the Gynaecology Inpatient Waiting List Manager duties when necessary

PERSONAL SKILLS / ABILITIES AND ATTRIBUTES

• Previous experience of dealing with the public and resolving queries
• Excellent interpersonal skills
• Good team worker
• Able to clearly and accurately convey information verbally to different audiences including patients, Medical Secretaries, Consultants, Managers and other admin and clerical staff
• Able to meet deadlines
• Able to use initiative
• Reliable
• Flexible and adaptable to change
• Able to work under tight time constraints

Sponsorship:

Please note, visa sponsorship is only available for certain roles in line with current UKVI regulations. Please ensure the role you are interested in meets the criteria for sponsorship before submitting your application. If you would like more information, please visit: UK Visas and Immigration - GOV.UK

Artificial Intelligence (AI):

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.

Reasonable Adjustments:

BWC is proud to be a Disability Confident Employer, committed to fostering an inclusive environment for those with a disability, long term health or mental health condition. The Disability Confident scheme means we actively encourage applications from people with disabilities, long term health or mental health conditions, and we want to ensure our recruitment practices are inclusive and accessible to all. Our aim is to get the best out of every individual and if successful for interview, you will be asked if you require any reasonable adjustments (special requirements). We will strive to support and accommodate these requests where possible.

Safeguarding

As a Trust employee you are required to comply with all legislation and guidance relating to safeguarding children and adults with care and support needs, and promoting their health and welfare. You are required to inform the Head of Safeguarding of any safeguarding concerns about your own children or children you live with. This information will be treated in a confidential manner.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.