Patient Access SPA Administrator - Impactful Healthcare Admin

Central London Community Health Trust; Wembley; On-site; GBP 31,000 - 32,000; Full time

Job summary

Central London Community Healthcare Foundation Trust is recruiting two permanent SPA Administrators (Band 3) for the Outer North West Single Point of Access team, based in Wembley. These are full-time, permanent roles, 37.5 hours per week, with service rotas including weekdays, weekends and bank holidays.

Visa sponsorship is not available. You will process referrals, book appointments and manage waiting lists, ensuring timely access to community services while maintaining professional

Qualifications

• Strong communication and organisational skills.
• Attention to detail and ability to manage competing priorities in a fast-paced environment.
• Experience working with the general public in a customer service role.

Responsibilities

• Process and register incoming referrals accurately and efficiently.
• Book and coordinate clinic appointments, maintain waiting lists and update patient records.
• Communicate professionally with patients, carers and healthcare professionals regarding appointments, referrals and service enquiries.
• Support daily management of referral demand and highlight urgent requests to clinical teams.
• Maintain accurate information and support efficient use of resources to minimise delays.
• Work collaboratively with clinical and administrative colleagues to ensure referrals are managed safely.

Skills

Strong communication

Organisational skills

Attention to detail

Prioritisation

Education

NVQ3 in admin or equivalent

Tools

Microsoft Office

Databases/Spreadsheets

Job description

Central London Community Healthcare Foundation Trust is recruiting two permanent SPA Administrators (Band 3) for the Outer North West Single Point of Access team, based in Wembley. These are full-time, permanent roles, 37.5 hours per week, with service rotas including weekdays, weekends and bank holidays.

Visa sponsorship is not available. You will process referrals, book appointments and manage waiting lists, ensuring timely access to community services while maintaining professional