SPA Administrator

Central London Community Health Trust; Wembley; On-site; GBP 31,000 - 32,000; Full time

Job summary

Central London Community Healthcare Foundation Trust is recruiting two permanent SPA Administrators (Band 3) for the Outer North West Single Point of Access team, based in Wembley. These are full-time, permanent roles, 37.5 hours per week, with service rotas including weekdays, weekends and bank holidays.

Visa sponsorship is not available. You will process referrals, book appointments and manage waiting lists, ensuring timely access to community services while maintaining professional

Qualifications

• Strong communication and organisational skills.
• Attention to detail and ability to manage competing priorities in a fast-paced environment.
• Experience working with the general public in a customer service role.

Responsibilities

• Process and register incoming referrals accurately and efficiently.
• Book and coordinate clinic appointments, maintain waiting lists and update patient records.
• Communicate professionally with patients, carers and healthcare professionals regarding appointments, referrals and service enquiries.
• Support daily management of referral demand and highlight urgent requests to clinical teams.
• Maintain accurate information and support efficient use of resources to minimise delays.
• Work collaboratively with clinical and administrative colleagues to ensure referrals are managed safely.

Skills

Strong communication

Organisational skills

Attention to detail

Prioritisation

Education

NVQ3 in admin or equivalent

Tools

Microsoft Office

Databases/Spreadsheets

Job description

Are you organised, approachable and passionate about delivering excellent patient care? We have x2 exciting permanent opportunities for SPA Administrators (Band 3) to join our Outer North West (ONW) Single Point of Access team, based in Wembley.

As a key member of our busy and supportive team, you will help ensure patients receive timely access to the right community services. You'll process and register referrals, book appointments, maintain accurate waiting lists and provide clear, professional information to patients, carers and healthcare professionals.

Working closely with clinical colleagues, you'll help manage daily referral demand, identify urgent requests for prompt clinical review and support safe, efficient patient pathways. We're looking for someone with strong communication and organisational skills, attention to detail and the ability to manage competing priorities in a fast-paced environment.

These are full-time, permanent positions (37.5 hours per week). The Brent Adults SPA operates across a service rota, including weekdays, weekends and bank holidays. Weekday service hours are currently 8am-6pm, with a potential return to 8pm closing; weekend and bank holiday hours are 8:30am-4:30pm.

Please note: Visa sponsorship is not available for this Band 3 role.

Main duties of the job

As a SPA Administrator, you will play an important role in supporting the Outer North West Single Point of Access (SPA) team, ensuring patients receive timely and appropriate access to community healthcare services.

You will be responsible for:

• Processing and registering incoming referrals accurately and efficiently, ensuring they are directed to the appropriate clinical services.
• Booking and coordinating clinic appointments, maintaining waiting lists and updating patient records.
• Communicating professionally with patients, carers and healthcare professionals regarding appointments, referrals and service enquiries.
• Supporting the daily management of referral demand, ensuring urgent requests are promptly highlighted to the relevant clinical teams.
• Maintaining accurate information and supporting the effective use of resources to minimise duplication and delays.
• Working collaboratively with clinical and administrative colleagues to ensure referrals are managed safely and efficiently.

Working Hours: This is a full-time position of 37.5 hours per week, covering the SPA's operational hours: Monday to Friday, 8am-8pm (currently closing at 6pm, with a return to 8pm to be confirmed), and weekends and Bank Holidays, 8:30am-4:30pm.

About us

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Job responsibilities

Please refer to Job description and person specification for outline of skills, knowledge and experience required.

Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Person Specification

Education/Qualification

• Good literacy and numeracy, general education
• Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience

Experience

• Secretarial/administrative experience in an office environment
• Experience of working with the general public in a customer service role
• Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
• Experience of working in a health care environment

Skills and Knowledge

• Understanding of the need for confidentiality
• Ability to create and structure office systems e.g. filing, stationery and equipment ordering
• Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
• Accurate copy typing
• Able to prepare routine correspondence independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£30,630 to £32,346 a yearper annum, inclusive of HCAS