SPA Call Handler & Admin Coordinator

NELFT North East London Foundation Trust; Wallsend; On-site; GBP 19,000 - 23,000; Part time

Job summary

NELFT North East London Foundation Trust is seeking a SPA Administrator to support the Single Point of Access with 28 hours per week on a rolling 4-week rota. The role is office-based and involves dealing with referrals, appointments, and general administrative duties across multiple sites.

The successful candidate will maintain client records, handle calls, and liaise with clinical staff to ensure timely and accurate information flow.

Qualifications

• Clear written and verbal communication.
• Proficiency with Microsoft Office applications.
• Ability to handle calls and manage client records efficiently.

Responsibilities

• Maintain efficient systems for client records.
• Ensure safe working environment as directed by manager.
• Cover other teams/services when required.
• Demonstrate highly developed communication skills in handling referrals and calls.
• Record referrals accurately onto System One and verify mandatory information.
• Process referrals and allocate to appropriate service on System One.
• Resolve appointment-time disputes with tact and diplomacy.
• Provide information about the service to clients, GP surgeries, health professionals, and external agencies.
• Take messages and liaise with clinical staff to ensure seamless service delivery.
• Provide admin support to SPA team including calls, mail and general duties.
• Use Swift Queue to book blood tests.

Skills

Communication skills

Customer service

Teamwork

Tools

Microsoft Office

Job description

NELFT North East London Foundation Trust is seeking a SPA Administrator to support the Single Point of Access with 28 hours per week on a rolling 4-week rota. The role is office-based and involves dealing with referrals, appointments, and general administrative duties across multiple sites.

The successful candidate will maintain client records, handle calls, and liaise with clinical staff to ensure timely and accurate information flow.