Patient Co-ordinator, St Georges

Confidential; Greater London; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Detailed training from day one

Structured induction and ongoing team/

Weekly 1:1 meetings during probation

Career progression opportunities

Supportive team environment

Job summary

Progressive GP Group of Practices is seeking a Patient Co-ordinator at St Georges, Weston-Super-Mare. You will be the first point of contact, guiding patients to the right services and managing bookings with a calm, patient-focused approach.

The role emphasizes detailed training, structured induction, and opportunities to develop within a large, supportive GP group across multiple sites.

Qualifications

• GCSE English and Maths (or equivalent)
• Experience in a customer-facing role
• Strong communication skills
• Commitment to delivering excellent service
• Desirable knowledge of EMIS or patient record systems

Responsibilities

• Be the first point of contact for patients contacting the practice
• Help patients access the most appropriate healthcare service
• Manage appointment requests and bookings
• Provide excellent customer service both over the phone and face-to-face
• Support patients with enquiries and administrative requests
• Create and maintain accurate patient records
• Process correspondence and documentation
• Work closely with GPs, nurses and other healthcare professionals
• Help ensure patients receive a safe, efficient and positive experience

Skills

Customer service

Excellent communication

Organised

Calm under pressure

Computer literacy

Education

GCSE English and Maths

Tools

EMIS (Desirable)

Job description

Patient Co-ordinator, St Georges, Weston-Super-Mare

Progressive GP Group of Practices

Looking for a career that matters?

Every day, thousands of patients contact the practices in this large, innovative group looking for help, advice and support.

As a Patient Co-ordinator, you'll be the first person they speak to.

You'll listen, guide, reassure and help patients access the right healthcare professional or service. It's a role where your communication skills, empathy and ability to stay calm under pressure can genuinely make a difference to someone's day.

No healthcare experience? No problem.

We can teach you the systems. We can teach you the processes. You will already have developed transferrable skills and qualities in your career to date.

If you're personable, organised, reliable and enjoy helping others, we'd love to hear from you.

Why join this group?

We're one of the largest and most innovative group of GP practices in the South West, caring for more than 85,000 patients across 10 sites throughout Bristol, North Somerset and South Gloucestershire.

We've invested heavily in our people, systems and facilities, creating modern working environments and a supportive culture where people can build long-term careers.

What you can expect

• Detailed training from day one
• Structured induction and ongoing support
• Weekly one-to-one meetings during probation
• Monday Friday working pattern to include: Monday full day, Wednesday afternoon and Friday full day
• Supportive team environment
• Opportunities for career progression
• Continuous learning and development

Hours

25.5 hours Monday full day, Wednesday afternoon, Friday full day

What you'll be doing

As a Patient Co-ordinator, you'll be at the heart of our patient services team.

• Be the first point of contact for patients contacting the practice
• Help patients access the most appropriate healthcare service
• Manage appointment requests and bookings
• Provide excellent customer service both over the phone and face-to-face
• Support patients with enquiries and administrative requests
• Create and maintain accurate patient records
• Process correspondence and documentation
• Work closely with GPs, nurses and other healthcare professionals
• Help ensure patients receive a safe, efficient and positive experience
• Every day is different, and every interaction matters.

What we're looking for

We’re particularly interested in hearing from people with customer service backgrounds in:

• Retail
• Hospitality
• Customer service
• Reception
• Contact centres
• Front-of-house roles

You’ll be

• A confident communicator
• Comfortable speaking with people on the phone
• Compassionate and patient-focused
• Organised and able to manage multiple tasks
• Comfortable using computers, email and Microsoft Office
• Calm under pressure
• Keen to learn and develop

Essential

• GCSE English and Maths (or equivalent experience)
• Experience in a customer-facing role
• Strong communication skills
• Commitment to delivering excellent service

Desirable

• Experience within a GP surgery or healthcare setting
• Knowledge of EMIS or patient record systems
• Administration experience

What our team says

"No one expects you to know everything when you start. The training and support are fantastic, and there's always someone willing to help."

At this group of GP practices, you'll join a team that genuinely cares about patients and each other.

PLEASE NOTE, this is not a VISA sponsoring employer. Applicants are required to be eligible to work in the UK for the long term. (5 years+)

Kirsty Morris