Acute Patient Access Lead & Scheduling SME

Intermountain Healthcare Inc.; Kettering; On-site; GBP 23,000 - 35,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health in Grand Junction, CO, is seeking a Patient Access Acute Coordinator II to act as SME for the acute registration team. You will support patient flow, assist with reports, verify eligibility, collect co-pays, and ensure privacy and regulatory compliance in a fast-paced environment.

The role requires excellent customer service, healthcare knowledge, and ability to train staff. Shifts include Tue–Fri with long hours; benefits are provided and equal opportunity is practiced.

Qualifications

• Demonstrated experience in a customer service role, preferably in healthcare.
• Proficient in Microsoft Office, internet and email.
• Demonstrates basic knowledge of healthcare insurance plans.
• Demonstrates basic knowledge of healthcare compliance policies – HIPAA, EMTALA.
• Demonstrates ability to provide excellent customer service.
• Demonstrates ability to serve as a trainer.
• Demonstrated ability to work in a fast-paced environment.
• Must currently be at a Patient Access Acute Representative II level, having passed the Level II certification.

Responsibilities

• Works with the supervisor to manage expected floor time schedules.
• Assists supervisor with required periodic reports.
• Acts as Subject Matter Expert (SME) in the department. Assists with the follow up on appeals, denials, answer inquiries and update accounts as necessary. Identify problems and communicate with the Revenue Service Center, Care Management team, Payer Relations and insurance companies in a timely manner.
• Provides support for staff on the floor when issues are escalated.
• Provides patients with information on estimates, financial assistance, payment plans, and charity care.
• Coordinates with clinical and administrative staff to ensure smooth patient flow and quality care.
• Documents and updates patient records in the electronic health system and demonstrates competency in downtime procedures.
• Follows up on pending issues and escalations, such as prior authorizations, referrals, and estimates.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Tools

Epic

Job description

Intermountain Health in Grand Junction, CO, is seeking a Patient Access Acute Coordinator II to act as SME for the acute registration team. You will support patient flow, assist with reports, verify eligibility, collect co-pays, and ensure privacy and regulatory compliance in a fast-paced environment.

The role requires excellent customer service, healthcare knowledge, and ability to train staff. Shifts include Tue–Fri with long hours; benefits are provided and equal opportunity is practiced.