Access Associate (Full-time, Days)

Rochester General Hospital; Brighton; On-site; GBP 19,000 - 21,000; Full time

Job summary

Rochester Regional Health in Rochester, NY, is seeking an Access Associate to support the SCHI - Brighton department. This role involves handling patient inquiries, scheduling, and verifying insurance while maintaining accurate records.

The position emphasizes strong communication, computer proficiency, and a patient-centered approach within a busy healthcare setting.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service: Manage incoming calls, provide information, greet patients and schedule appointments.
• Registration & Verification: Complete patient registration, verify insurance eligibility, obtain precertification/authorization when applicable.
• Billing & Payments: Collect and process payments when applicable.

Skills

Intermediate computer skills

Customer service

Education

2-year degree or equivalent

Job description

Job Title : Access Associate

Department : SCHI - Brighton

Location : 2365 South Clinton Avenue Suite 100 Rochester, NY 14618

Hours Per Week : 40, Full-time

Schedule : Monday-Friday, 8:30-5pm

Required Qualifications NA

Preferred Qualifications

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE: $18.25 - $20.50

CITY: Rochester

POSTAL CODE: 14618

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.