Patient Services & Billing Coordinator

Rhode Island Hospital; Newport; On-site; GBP 19,000 - 31,000; Full time

Job summary

Brown University Health seeks a Medical Secretary to manage patient financial processes, greet patients, register, schedule appointments, obtain referrals, and handle paperwork. You will ensure accuracy of demographics, authorizations, and billing codes while supporting the practice and protecting patient privacy.

This role emphasizes teamwork, professionalism, and adherence to department policies. Located in Newport, it expects strong communication and organizational skills in a healthcare

Qualifications

• Two-year Medical Office Management/Medical Secretary program or equivalent experience.
• Two years' experience in a physician's medical office practice.
• Proficient in English language and computer appointment scheduling skills.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial process to ensure payments are obtained at time of service and processed.
• Verifies that demographics, referrals, authorizations, billing codes, and diagnoses are complete.
• Completes end-of-day batch and reconciles schedule with payments.
• Provides clerical support and orients new employees to department policies.
• Maintains quality, safety, environmental and infection control per department policies.
• Prepares paperwork, types, faxes, files, and operates standard software.
• Answers incoming calls, takes messages or routes routine questions per guidelines.
• Interacts with internal and external staff to explain services and policies.
• Maintains inventory and orders office and medical supplies within budget.
• Protects patient privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

Skills

English language proficiency

Medical terminology

Interpersonal communication

Appointment scheduling software

Education

Two-year Medical Office Management/Medical Secretary program

Job description

Brown University Health seeks a Medical Secretary to manage patient financial processes, greet patients, register, schedule appointments, obtain referrals, and handle paperwork. You will ensure accuracy of demographics, authorizations, and billing codes while supporting the practice and protecting patient privacy.

This role emphasizes teamwork, professionalism, and adherence to department policies. Located in Newport, it expects strong communication and organizational skills in a healthcare