Patient Care & Scheduling Specialist

NHS Jobs; St Helens; On-site; GBP 20,000 - 23,000; Full time

Job summary

St Helens and Knowsley Teaching Hospitals NHS Trust is seeking a patient services administrator to greet patients, guide them through self-check-in, and assist with information and appointment queries. You will register new patients on EMIS, manage home visits requests, process prescriptions, and maintain accurate records while upholding NHS confidentiality and safeguarding policies.

The role involves handling general enquiries, coordinating with clinicians, and ensuring efficient daily

Responsibilities

• Acknowledge patients on arrival and guide them efficiently to self-check-in and information desks.
• Advise patients in queues about appointment times and assist where needed to reduce waiting times.
• Monitor clinics and late-running appointments, inform and apologise to patients where appropriate.
• Handle general enquiries, explain procedures and book new and follow-up appointments in EMIS.
• Register new patients on EMIS on the day of attendance, ensuring accurate data entry.
• Manage telephone calls, messages, and urgent requests for home visits on EMIS.
• Process repeat prescriptions to be ready within 48 hours by electronic or manual means.
• Receive and label medical samples correctly and coordinate collection or sending for analysis.
• Maintain daily administrative tasks, document filing, and timely handover to colleagues.
• Explain charges for private services and issue receipts when required.
• Maintain data protection and confidentiality, escalate any abusive behaviour to a supervisor.
• Ensure premises checks, health and safety standards, and safeguarding procedures are followed.
• Liaise with couriers and external services as needed.

Job description

St Helens and Knowsley Teaching Hospitals NHS Trust is seeking a patient services administrator to greet patients, guide them through self-check-in, and assist with information and appointment queries. You will register new patients on EMIS, manage home visits requests, process prescriptions, and maintain accurate records while upholding NHS confidentiality and safeguarding policies.

The role involves handling general enquiries, coordinating with clinicians, and ensuring efficient daily