Patient Access & Scheduling Specialist

Lakeside Healthcare Group; Whittlesey; On-site; GBP 19,000 - 23,000; Full time

Job summary

Lakeside Healthcare Group in England is seeking a Patient Services Administrator to join our busy primary care site. You will welcome patients, process appointments and handle calls with courtesy and accuracy, while supporting registration and data entry of new patients' records.

We value compassionate care, attention to detail, and teamwork as we strive to provide excellent service across our sites in the East Midlands.

Qualifications

• Experience in customer service in a healthcare setting.
• Registration of new patients and data entry into medical records.
• Ability to process appointment requests for on-the-day and future slots.

Responsibilities

• Assist and direct patients toward appropriate service or healthcare professional.
• Process appointment requests for on-the-day and future appointments.
• Receive and make telephone calls; divert calls and take messages with accuracy.

Skills

Customer service

Telephone handling

Data entry

Job description

Lakeside Healthcare Group in England is seeking a Patient Services Administrator to join our busy primary care site. You will welcome patients, process appointments and handle calls with courtesy and accuracy, while supporting registration and data entry of new patients' records.

We value compassionate care, attention to detail, and teamwork as we strive to provide excellent service across our sites in the East Midlands.