Medical Office Receptionist & Admin Coordinator

NHS Jobs; Coniston; On-site; GBP 19,000 - 26,000; Full time

Job summary

Central Lakes Medical Group in the Lake District seeks a Receptionist/Administrator to act as the first contact for patients, manage calls, and support clinical staff. The role involves handling confidential information, coordinating appointments, and maintaining accurate records within a GP practice.

Responsibilities include opening the site, ensuring security, processing mail, scanning charts, and adhering to data protection standards while supporting ongoing professional development.

Responsibilities

• Be the first point of contact for patients arriving at the Health Centre.
• Process confidential patient information to pass to Clinicians.
• Open up the premises at the start of the day, check alarms and prepare to receive patients.
• Contact patients with appointment times.
• Monitor patients waiting to be seen and alert a professional if symptoms worsen.
• Raise an emergency with Emergency Services if needed and seek internal help.
• Coordinate workload to capacity and manage own tasks.
• Carry out equipment checks and report issues to the Practice Management Team.
• Work autonomously, refer to line manager when necessary.
• Answer calls, divert messages, and ensure the telephone system is operational.
• Scan and attach patient data to electronic records.
• Pull, file, and photocopy patient paper records.
• Sort and distribute incoming mail and process outgoing mail.
• Secure premises at the end of the day and ensure alarms are activated.
• Adhere to Cumbria Health Policies and Procedures.
• Engage in ongoing development and training.
• Receive deliveries and distribute accordingly.
• Maintain confidentiality and comply with the Data Protection Act.
• Undertake any other activities deemed appropriate by the organisation.

Job description

Central Lakes Medical Group in the Lake District seeks a Receptionist/Administrator to act as the first contact for patients, manage calls, and support clinical staff. The role involves handling confidential information, coordinating appointments, and maintaining accurate records within a GP practice.

Responsibilities include opening the site, ensuring security, processing mail, scanning charts, and adhering to data protection standards while supporting ongoing professional development.