Part-Time Patient Administrator — Referrals & Booking Specialist

East Lancashire Hospitals NHS Trust; Newbridge; On-site; GBP 14,000 - 17,000; Part time

Job summary

East Lancashire Hospitals NHS Trust is seeking a Patient Administrator for a 25-hour, Monday–Friday role from 8:00 am to 1:00 pm. You will action patient referrals, book appointments, and communicate with patients and professionals with compassion and efficiency.

The role involves handling data in EMIS and CERNER, ensuring high-quality records, and maintaining confidentiality while supporting service improvements and business continuity.

Qualifications

• Experience in patient administration and handling confidential information.
• Ability to manage referrals and appointments in line with KPIs.
• Excellence in data quality and accuracy.

Responsibilities

• Process referrals and book appointments in line with clinical requirements and KPIs.
• Manage patient information using EMIS and CERNER.
• Handle telephone enquiries and coordinate communication with patients and professionals.
• Maintain high data quality standards and accurate records.
• Provide cover across services as required.
• Attend departmental meetings and contribute to service improvements.

Skills

Communication

Organisational skills

Attention to detail

Tools

EMIS

CERNER

Job description

East Lancashire Hospitals NHS Trust is seeking a Patient Administrator for a 25-hour, Monday–Friday role from 8:00 am to 1:00 pm. You will action patient referrals, book appointments, and communicate with patients and professionals with compassion and efficiency.

The role involves handling data in EMIS and CERNER, ensuring high-quality records, and maintaining confidentiality while supporting service improvements and business continuity.