Healthcare Admin & Scheduling Specialist

Nordicortopedica; Leicester; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

35–41 days holiday with service

Refer a Friend incentive scheme

Enhanced Family Leave/Pay

Cycle to Work Scheme

Job summary

AM Healthcare Group in Leicester is seeking a full-time administration assistant to join a busy team. You will support end-to-end service delivery for patients, manage referrals, and handle appointment management while maintaining data security and confidential information.

The role requires excellent communication, strong organisational skills, and the ability to work with in-house systems. A proactive team player with a focus on accuracy will fit well.

Qualifications

• No formal qualifications are required, but administration experience is desirable.
• Ability to manage time efficiently and prioritise tasks.
• Excellent written and verbal communication with a professional approach.

Responsibilities

• Manage reception area to ensure it is clean, presentable and secure.
• Handle appointment booking, changes and KPI-driven scheduling.
• Answer patient calls and respond to emails professionally.
• Process referrals and maintain patient records in systems.
• Support clinicians and maintain department systems and processes.
• Handle ordering, inbound/outbound goods and data entry.

Skills

Time management

Communication

Teamwork

Organisational skills

Microsoft Excel

Microsoft Word

Data entry

Customer service

Administrative support

Attention to detail

Education

No formal qualifications required

Tools

Microsoft Excel

Microsoft Word

Job description

AM Healthcare Group in Leicester is seeking a full-time administration assistant to join a busy team. You will support end-to-end service delivery for patients, manage referrals, and handle appointment management while maintaining data security and confidential information.

The role requires excellent communication, strong organisational skills, and the ability to work with in-house systems. A proactive team player with a focus on accuracy will fit well.