Patient Services Advisor

Lakeside Healthcare Group; Whittlesey; On-site; GBP 19,000 - 23,000; Full time

Job summary

Lakeside Healthcare Group in England is seeking a Patient Services Administrator to join our busy primary care site. You will welcome patients, process appointments and handle calls with courtesy and accuracy, while supporting registration and data entry of new patients' records.

We value compassionate care, attention to detail, and teamwork as we strive to provide excellent service across our sites in the East Midlands.

Qualifications

• Experience in customer service in a healthcare setting.
• Registration of new patients and data entry into medical records.
• Ability to process appointment requests for on-the-day and future slots.

Responsibilities

• Assist and direct patients toward appropriate service or healthcare professional.
• Process appointment requests for on-the-day and future appointments.
• Receive and make telephone calls; divert calls and take messages with accuracy.

Skills

Customer service

Telephone handling

Data entry

Job description

• You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way. Duties include:
• Processing appointment requests from patients for on the day and future appointments
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Registration of new patients computer data entry and medical records
• Ensure building security
  Do you have excellent customer service skills?

Do you thrive in a busy, fast paced environment? Are you an organized person with great attention to detail? If you answered yes to any of these questions, we would like to hear from you! We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today. The New Queen Street & Stanground Team consists of 9 GP Partners, 2 ANPs, 6 nurses, 4 HCAs, plus multiple teams (prescriptions, admin, reception) as well as a supporting management team. We help over 19k patients in the surrounding areas and are part of South Peterborough PCN. Living and breathing our values at Lakeside Healthcare Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve. Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service