Patient Access Receptionist - NHS (Mon-Fri, 37.5h)

Transformation Unit; Sefton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Training opportunities

Professional development

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a Receptionist for the Access team at Southport District General Hospital. The role covers patient registration, appointment booking, and general reception duties within outpatient services.

Training and development opportunities are highlighted, with a focus on accuracy and patient care. The successful candidate will rotate across outpatient departments, maintain patient records, and provide a courteous telephone service while

Qualifications

• GCSE level or equivalent education.
• ECDL/Computer skills.
• NVQ2 in Customer Service or equivalent.

Responsibilities

• Provide reception duties across outpatient departments and clinics.
• Manage patient appointments and maintain accurate records in the EDMS/Medway system.
• Deliver courteous telephone service and handle enquiries.
• Support with general admin tasks and ensure data confidentiality.

Skills

Communication skills

Interpersonal skills

Organisational skills

Telephone etiquette

Initiative

Education

GCSE level or equivalent

ECDL

NVQ 2 in Customer service

Job description

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a Receptionist for the Access team at Southport District General Hospital. The role covers patient registration, appointment booking, and general reception duties within outpatient services.

Training and development opportunities are highlighted, with a focus on accuracy and patient care. The successful candidate will rotate across outpatient departments, maintain patient records, and provide a courteous telephone service while