Hospital Receptionist – Patient Services & Admin

Merseywestlancs; Sefton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Generous pension scheme

Flexible working options

27 days annual leave (pro rata)

Job summary

Mersey and West Lancashire NHS Trust is seeking a Receptionist to join the Access team at Southport District General Hospital. The role covers registration of patients, booking appointments, and front-desk administration across outpatient services.

The post requires excellent communication, professional demeanor, and good IT skills; NHS experience is beneficial. Training and development opportunities are available within the department.

Qualifications

• GCSE level or equivalent experience.
• ECDL qualification.
• NVQ 2 in Customer Service.

Responsibilities

• Register patients and book appointments across outpatient clinics.
• Manage day-to-day reception desks and clinic bookings in Medway.
• Provide courteous telephone service and handle enquiries.
• Maintain and file health records; assist with general admin tasks.

Skills

Excellent communication skills

Interpersonal skills

Telephone manners

Education

GCSE level or equivalent

ECDL

NVQ 2 in Customer Service

Tools

Medway System

EDMS

Job description

Mersey and West Lancashire NHS Trust is seeking a Receptionist to join the Access team at Southport District General Hospital. The role covers registration of patients, booking appointments, and front-desk administration across outpatient services.

The post requires excellent communication, professional demeanor, and good IT skills; NHS experience is beneficial. Training and development opportunities are available within the department.