Outpatient Receptionist & Admin Clerk - Flexible Hours

East Lancashire Hospitals NHS Trust; Burnley; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension scheme

Generous holiday entitlement (27 days+

In-house training programme

Dedicated supervision and appraisal

Job summary

East Lancashire Hospitals NHS Trust is seeking an Outpatient Department Receptionist/Clerical Officer at Burnley General Hospital. The role involves delivering a comprehensive reception service, handling patient queries, and managing bookings across outpatient clinics.

You will work across sites 8am–8pm, contributing to data quality and patient experience. The post requires confidentiality, kindness, and flexibility to cover holidays or sickness.

Qualifications

• Experience working in a hospital reception or clerical role is desirable.
• Excellent communication and interpersonal skills with patients and staff.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Act as first point of contact for patients and visitors at the Department.
• Book in patients attending outpatient clinics and issue follow-up appointments.
• Identify Overseas Visitors and check residence status.
• Print referrals from the system and ensure clinicians can view them.
• Cover across sites between 8am and 8pm, including bank holidays as required.
• Prepare casenotes for clinics and ensure data required for commissioning is accurate.
• Maintain high standards of data quality and confidentiality.
• Assist with accessibility and interpretation needs as required.
• Support transfer to hospital transport where appropriate.
• Adapt to changing shift patterns and support the team.

Skills

Reception duties

Customer care

Data entry

Tools

Cerner Millenium

Choose and Book System

Job description

East Lancashire Hospitals NHS Trust is seeking an Outpatient Department Receptionist/Clerical Officer at Burnley General Hospital. The role involves delivering a comprehensive reception service, handling patient queries, and managing bookings across outpatient clinics.

You will work across sites 8am–8pm, contributing to data quality and patient experience. The post requires confidentiality, kindness, and flexibility to cover holidays or sickness.