Patient Access Clerk

Liverpool University Hospitals NHS Foundation Trust; West Kirby; On-site; GBP 21,000 - 23,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking Patient Access Clerks to provide dedicated administration and reception support for Outpatients. You will act as the first point of contact for outpatient enquiries, ensuring accurate data capture and efficient booking using Trust systems.

The role requires strong keyboard and communication skills, and a professional presentation in line with the Trust's First Impression Standards. Full-time, 37.5 hours per week, Monday–Friday.

Qualifications

• Provide a professional reception and patient-focused service in Outpatients.
• Record information accurately using Trust paper and computer systems.
• Present a confident, courteous image in line with the Trust's standards.

Responsibilities

• Fulfil routine reception duties for Outpatients.
• Prepare medical notes for outpatient clinics and book appointments.
• Book outpatient/inpatient appointments and update records.
• Be the first point of contact for all Outpatient enquiries and maintain a professional front.

Skills

Keyboard skills

Communication skills

Interpersonal skills

Customer service

Job description

The post holder is responsible as part of a team for providing a dedicated and comprehensive administration and reception service for Outpatients within the Trust using Partial and Full booking processes.

The post holder will act as the first point of contact for all Outpatient enquiries from internal and external customers at all levels.

A significant responsibility of the role is to accurately record information using relevant Trust paper and computer based systems., Patient Access Services are looking to recruit a number of Patient Access Clerks on a permanent basis for our busy team

Applicants will be well-motivated and flexible individuals who can work on their own initiative. You will be an efficient team player who can work to deadlines in a demanding environment and portray a professional image at all times

You will be expected to provide an effective customer focused service in line with the Trust's 'First Impression' Standards and be able to demonstrate confident communication and interpersonal skills

The range of duties may include routine reception duties, preparation of medical notes for outpatient clinics and the booking of outpatient/inpatient appointments

Keyboard skills are essential

Uniforms will be provided where necessary, however all successful candidates will be required to present a smart and professional image in line with the Trust's Uniform and Dress Code Policy

Full Time positions at 37.5hours per week (08:30 - 17:00 Monday to Friday)

We may hold other high scoring applicants on the reserve list for 3 months with applicants consent.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.