Patient Navigator – Frontline Care Access Specialist

OneMedicalGroup; Liskeard; Vor Ort; GBP 17.000 - 22.000; Teilzeit

Benefits dieser Stelle

Annual Leave: 25 days + Bank Holidays,

Family support: enhanced maternity, p-

Refer a Friend scheme, eye care, Cycle

Elevate Academy: training & career dev

Zusammenfassung

OneMedical Group's Rosedean House Surgery in Liskeard is recruiting a Patient Navigator for a fixed-term 6-month, part-time role (20 hours per week). You will be the first point of contact, guiding patients to the right care and supporting registration and appointment processes.

The role requires excellent communication, confidentiality, and teamwork within a friendly, community-focused practice in East Cornwall. Training via Elevate Academy is provided, with a range of benefits for staff.

Qualifikationen

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a patient-focused approach.
• Ability to stay calm and organised in a busy healthcare environment.
• Willingness to work collaboratively and handle confidential information.

Aufgaben

• Greeting patients and providing a welcoming, professional experience.
• Assessing patient needs and directing them to the appropriate clinician or pathway.
• Booking, amending and cancelling appointments and assisting with registrations.
• Managing administrative tasks and maintaining accurate records.
• Ensuring confidentiality and data protection compliance.
• Working closely with clinical and non-clinical staff to deliver patient-focused service.

Kenntnisse

Communication skills

Customer service

IT systems

EMIS / SystmOne

Jobbeschreibung

OneMedical Group's Rosedean House Surgery in Liskeard is recruiting a Patient Navigator for a fixed-term 6-month, part-time role (20 hours per week). You will be the first point of contact, guiding patients to the right care and supporting registration and appointment processes.

The role requires excellent communication, confidentiality, and teamwork within a friendly, community-focused practice in East Cornwall. Training via Elevate Academy is provided, with a range of benefits for staff.