Patient Access & Front Desk Specialist

Capital Health (US); Nottingham; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage

Dental Plan

Vision Plan

Flexible Spending Account (FSA)

Retirement Savings and Investment Plan

Paid Time-Off Program

Job summary

Capital Health seeks a detail-oriented receptionist to support front desk operations in our Nottingham area facility. You will handle multi-line phones, schedule outpatient tests and surgeries, assist with patient registrations, and help patients with insurance and privacy policies.

The role requires one year of healthcare reception or customer service experience, familiarity with medical terminology, and basic Microsoft Office skills.

Qualifications

• Familiarity with medical terminology, ICD-10 and CPT codes.
• Excellent communication and interpersonal skills.
• Medical assistant or medical office technician certification preferred.

Responsibilities

• Answer telephones promptly and route calls.
• Schedule and cancel appointments and test procedures.
• Register patients with accurate demographic and insurance information.
• Collect co-pays and balances at check-in and check-out.
• Assist with referrals, pre-authorizations, and follow-up appointments.
• Maintain HIPAA compliance and privacy policies.

Skills

Medical terminology

ICD-10 coding

CPT coding

Excellent communication

Microsoft Office

Education

High School diploma

Tools

Medical office software

Job description

Capital Health seeks a detail-oriented receptionist to support front desk operations in our Nottingham area facility. You will handle multi-line phones, schedule outpatient tests and surgeries, assist with patient registrations, and help patients with insurance and privacy policies.

The role requires one year of healthcare reception or customer service experience, familiarity with medical terminology, and basic Microsoft Office skills.