Patient Experience Front Desk Specialist

Optical Express Group; Nottingham; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave (Pro Rata)

Free Laser Eye Surgery & Intraocular L

Free eye tests

Discounted prescription eyewear and_s

Pension scheme

Job summary

Optical Express Group is seeking a Receptionist in Nottingham. You will be the first point of contact, handling calls, messages, and general admin support for the team. The role demands a polished, customer-focused approach in a fast-paced retail clinic environment.

We offer a range of employee benefits and training, with a focus on delivering world-class patient experiences and maintaining high standards of confidentiality and professionalism at all times.

Qualifications

• Confident and professional with a passion for providing world-class customer service.
• Strong organisational and communication skills.

Responsibilities

• Covering the reception area, maintaining a priority for incoming calls at all times
• Take clear and concise messages
• Communicate all messages promptly and accurately
• Provide administrative support to the Manager
• Maintain stationery stocks and oversee the ordering of new supplies
• General reception duties as and when required

Skills

Customer service

Communication

Organisational skills

Professionalism

Job description

Optical Express Group is seeking a Receptionist in Nottingham. You will be the first point of contact, handling calls, messages, and general admin support for the team. The role demands a polished, customer-focused approach in a fast-paced retail clinic environment.

We offer a range of employee benefits and training, with a focus on delivering world-class patient experiences and maintaining high standards of confidentiality and professionalism at all times.