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Operose Health Ltd; Barking; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

27 days leave

Learning management system

Specialisation opportunities

Cycle to work

Season ticket loans

Discount cards

Wellbeing app

Job summary

Operose Health Ltd. at Victoria Medical Centre in Barking (IG11) seeks a Receptionist/Administrator to deliver front-desk and admin support within a busy primary care setting.

You will handle patient queries, manage appointments, process correspondence and ensure confidentiality, while using MS Office and internal systems to streamline workflows.

Qualifications

• Reception or customer care experience is essential
• Excellent spoken and written communication
• Basic PC skills: Word, Excel and email
• Able to work within processes and maintain data security

Responsibilities

• Responding to patient queries and liaising with the wider primary care team; managing appointment requests and signposting patients
• Emailing, scanning and coding clinical correspondence
• Processing prescriptions requests
• Utilising other information systems to support efficient workflow processes

Skills

Reception experience

Excellent communication

Basic PC skills

NHS experience welcome

Tools

Microsoft Office

Email applications

Job description

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Job Introduction

Job title: Receptionist/Administrator

Location

: Victoria Medical Centre, IG11

Hours: 37.50

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.