Patient Access Coordinator: Pathways & Waiting Times (Flexible)

Mid Yorks; Stanley; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

NHS pension plan

27 days annual leave + bank holidays

Employee health and wellbeing services

Cycle to work scheme

Car lease salary sacrifice

Flexible working options

LGBTQ+ and Race Equality networks

Job summary

Mid Yorks NHS Trust is seeking a motivated Patient Access Coordinator to ensure timely access to services across the Division of Medicine. You will support outpatient, inpatient and day-case pathways, monitor 18-week timelines, and maintain accurate patient information in PAS and SystmOne.

You will work with clinical and administrative teams to improve waiting times, share reports, and support audits and service improvements while upholding patient confidentiality under Trust policies.

Qualifications

• NVQ Level 3 in Business Admin or ILM or equivalent.
• GCSEs4 subjects at C or above.
• Proficient with Word/Excel/Email and office IT tools.

Responsibilities

• Monitor waiting times and 18-week pathways, flagging breaches.
• Review waiting lists and capacity to support patient access.
• Manage inpatient/day-case/outpatient waiting lists.
• Collaborate with teams to move patients along pathways promptly.
• Liaise with diagnostic departments for timely tests and appointments.
• Maintain and validate patient data using PAS/SystmOne/Solus.
• Identify data quality issues and support service improvements.
• Prepare reports for access and performance meetings.

Skills

Keyboard skills

Positive relationships

Written/Verbal/Telephone communication

Prioritising workload

Confidentiality & safety

Willingness to take on tasks

Education

NVQ Level 3 in Business Administration/ILM or equivalent

GCSEs (4 subjects, grade C+)

Tools

Microsoft Word

Excel

Email

Job description

Mid Yorks NHS Trust is seeking a motivated Patient Access Coordinator to ensure timely access to services across the Division of Medicine. You will support outpatient, inpatient and day-case pathways, monitor 18-week timelines, and maintain accurate patient information in PAS and SystmOne.

You will work with clinical and administrative teams to improve waiting times, share reports, and support audits and service improvements while upholding patient confidentiality under Trust policies.