Outpatient Access Coordinator

Royal Free London NHS Foundation Trust; Greater London; On-site; GBP 27,000 - 33,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking a Patient Pathway Officer to manage outpatient reception duties, ensure accurate attendance recording on Medway, and support the team with clerical tasks. The role requires flexibility for occasional weekends and late shifts, with strong IT skills and prior reception experience in healthcare.

You will cross-cover departments, assist in maintaining patient notes and clinic outcomes, and contribute to a high-quality patient service within the North

Qualifications

• Previous experience of office or reception duties is essential.
• Experience within a healthcare setting is preferable.
• Good IT skills and the ability to use hospital IT systems.

Responsibilities

• Booking patients onto the computer system and ensuring accurate recording of attendances.
• Answering telephone and handling inquiries from patients and staff.
• Support for junior staff and cross-cover across the service.
• Track case notes and ensure notes are available per trust protocols.
• Monitor stock levels of basic supplies and raise orders as needed.

Skills

Reception skills

IT skills

Clerical duties

Healthcare setting experience

Communication

Tools

Medway

Job description

Royal Free London NHS Foundation Trust is seeking a Patient Pathway Officer to manage outpatient reception duties, ensure accurate attendance recording on Medway, and support the team with clerical tasks. The role requires flexibility for occasional weekends and late shifts, with strong IT skills and prior reception experience in healthcare.

You will cross-cover departments, assist in maintaining patient notes and clinic outcomes, and contribute to a high-quality patient service within the North