Outpatient Access Coordinator

Royal Free London NHS Foundation Trust; London Borough of Enfield; On-site; GBP 22,000 - 24,000; Full time

Job summary

North Middlesex University Hospital is seeking a proactive receptionist/administrator for the Outpatient team. You will ensure accurate recording of attendances on PAS/Medway and provide a helpful front-line service to patients and staff.

Flexibility to cover weekends and cross-cover other departments is required. Key duties include booking follow-ups, processing clinic outcomes, generating DNA letters, and liaising with multi-disciplinary teams to maintain timely notes and information flow.

Qualifications

• GCSE or equivalent with emphasis on numeracy and literacy.
• Working in NHS or other healthcare settings.

Responsibilities

• Provide a high quality reception and administrative service for the Outpatient department and ensure appointments are made in line with Trust policies.
• Book patients follow up onto the computer system and record attendance.
• Generate DNA letters to patients and GPs.
• Deal with telephone and face-to-face inquiries from staff, patients, relatives and carers, providing information and directing queries.
• Communicate clearly in a sensitive and caring manner at all times.
• Plan and organise workload to maintain service delivery and meet directives.
• Cross cover other staff to ensure a consistent administration service.
• Follow disaster recovery procedures in the event of system failure.
• Provide support for junior staff and track notes in line with trust protocols.

Skills

Prioritise workload

Customer orientation

Clear communication

Education

GCSE or equivalent

NHS/healthcare setting experience

Job description

North Middlesex University Hospital is seeking a proactive receptionist/administrator for the Outpatient team. You will ensure accurate recording of attendances on PAS/Medway and provide a helpful front-line service to patients and staff.

Flexibility to cover weekends and cross-cover other departments is required. Key duties include booking follow-ups, processing clinic outcomes, generating DNA letters, and liaising with multi-disciplinary teams to maintain timely notes and information flow.