Patient Access Co-ordinator

Mid Yorkshire Teaching NHS Trust; Stanley; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

NHS pension plan

27 days annual leave + bank holidays

Employee health and wellbeing services

Cycle to work scheme

Car lease salary sacrifice

Flexible working options

LGBTQ+ and Race Equality networks

Job summary

Mid Yorks NHS Trust is seeking a motivated Patient Access Coordinator to ensure timely access to services across the Division of Medicine. You will support outpatient, inpatient and day-case pathways, monitor 18-week timelines, and maintain accurate patient information in PAS and SystmOne.

You will work with clinical and administrative teams to improve waiting times, share reports, and support audits and service improvements while upholding patient confidentiality under Trust policies.

Qualifications

• NVQ Level 3 in Business Admin or ILM or equivalent.
• GCSEs4 subjects at C or above.
• Proficient with Word/Excel/Email and office IT tools.

Responsibilities

• Monitor waiting times and 18-week pathways, flagging breaches.
• Review waiting lists and capacity to support patient access.
• Manage inpatient/day-case/outpatient waiting lists.
• Collaborate with teams to move patients along pathways promptly.
• Liaise with diagnostic departments for timely tests and appointments.
• Maintain and validate patient data using PAS/SystmOne/Solus.
• Identify data quality issues and support service improvements.
• Prepare reports for access and performance meetings.

Skills

Keyboard skills

Positive relationships

Written/Verbal/Telephone communication

Prioritising workload

Confidentiality & safety

Willingness to take on tasks

Education

NVQ Level 3 in Business Administration/ILM or equivalent

GCSEs (4 subjects, grade C+)

Tools

Microsoft Word

Excel

Email

Job description

Contact information

For further information or enquiries about this role, please contact:

Michael Dunne
Assistant Patient Service Manager
Email: [e-mail]

About the role

We are looking for a motivated and organised Patient Access Coordinator to support the delivery of efficient, high-quality services across the Division of Medicine.

The role will focus on ensuring timely patient access to services, supporting outpatient, inpatient and day‑case pathways, including the monitoring of 18‑week pathways and diagnostic waiting times.

You will be responsible for maintaining accurate patient information, monitoring and validating 18‑week pathways, updating PAS and SystmOne records, and identifying and resolving data quality issues. You will also support audits, national registries and service improvements, working closely with colleagues across different teams to ensure patients receive timely access to care.

Main duties

• Monitor waiting times and 18‑week pathways, including diagnostic waiting lists, escalating potential breaches where necessary.
• Review waiting list activity, capacity and demand to support effective patient access.
• Manage inpatient, day‑case, outpatient and diagnostic waiting list issues.
• Work closely with clinical and administrative teams to ensure patients progress through their pathways in a timely manner.
• Liaise with diagnostic departments to support timely investigations and appointments.
• Maintain accurate patient information and validate waiting lists using PAS, SystmOne, Solus and other relevant systems.
• Identify and resolve data quality issues, ensuring waiting time information is accurate and up to date.
• Support service improvement initiatives to improve patient access, waiting times and service performance.
• Coordinate and support access and performance meetings, providing relevant reports and information.
• Work collaboratively with managers and colleagues across the Division of Medicine to support operational delivery and Trust performance targets.
• Support administrative colleagues through guidance, training and shared good practice.
• Maintain patient confidentiality and ensure all work is carried out in line with Trust policies and procedures.

Essential person specification requirements

Qualifications

• NVQ Level 3 or equivalent qualification in Business Administration, ILM or relevant equivalent experience.
• Sound educational background (4 GCSE’s, grade C or above)

Experience

• Microsoft Word/excel/email knowledge
• Experience of working to targets
• Experience of working with a busy/demanding environment

Skills and Abilities

• Keyboard skills
• Develop and maintain positive working relationships
• Demonstrate effective and clear written, verbal and telephone, communication skills
• Work with demanding workloads and prioritise tasks
• Maintain a safe working environment for self and others
• Willingness to take on tasks

Be part of MY team

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work‑life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Our benefits

• Access to the NHS pension plan
• Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
• Exceptional employee health and wellbeing services
• Extensive benefits and support, including:
• Onsite nurseries and childcare salary sacrifice scheme
• Home electronics scheme
• Cycle to work scheme - subject to eligibility criteria
• Car lease salary sacrifice scheme - subject to eligibility criteria
• Working carers support and advice, carers network and carers passport
• Flexible working options and family and carer-friendly policies
• Established staff networks, including LGBTQ+ and Race Equality
• Career progression, training and support

Skilled worker sponsorship

You can find out more about skilled worker and health and care visas on our careers site.